Program Director (DHS)

AFRICAN AMERICAN PLANNING COMMISSION INC • New York, NY

23h • $102,000 - $102,000 • Onsite

About The Position

The Program Director (DHS) is responsible for the overall safe operation and effective results of all program activities at the facility. This role involves continuous oversight of facility and program operations, ensuring contractual compliance with AAPCI and Department of Homeless Services goals, and maintaining a healthy and safe environment for residents and staff. The Director is tasked with facilitating residents' progress towards independent living, managing the facility within budget, and serving as the primary program liaison to DHS. Key responsibilities include collaborating with various internal departments (Operations, HR, Quality Assurance, Executive Management) and external entities (building management, food vendors, local service providers, community leaders) to achieve program outcomes, maintain facility conditions, and ensure compliance with regulations. The position also involves staff training, development, performance management, incident response, and administrative duties such as payroll, report submission, and petty cash oversight. The Program Director is expected to foster a positive teamwork environment and be on-call 24/7.

Requirements

• Master’s Degree in relevant field with a minimum of at least 3-4 years successful experience in servicing to homeless individuals/families, mental health, substance abuse, or senior-level shelter administration OR Bachelor Degree with at least 5-7+ years’ experience in servicing homeless individuals/families, mental health, substance abuse, or senior level shelter administration.
• At least 3-5 years of documented progressive managerial experience.
• Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint.
• Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents.
• Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged.
• Experience in staff training and development.
• An understanding of funding and industry regulations and a track record of meeting compliance standards.
• Strong leadership, excellent organizational and communication skills.
• Ability to work on a strong team of professionals in a culturally diverse environment.

Nice To Haves

• Experience with mental health and substance use population.
• License in social work or mental health counseling.

Responsibilities

• Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
• Provides continuance oversight of all facility and program activities.
• Ensure shelter maintains its contractual compliance regarding program goals and objectives.
• Meet all performance expectations established for the shelter by AAPCI and Department of Homeless Services and other governing entities.
• Maintain a healthy and safe environment for residents and staff while ensuring that residents move towards attainment of independent living, or an appropriate living status beyond AAPCI shelter.
• Operate the facility and programs within the approved limits established by the annual budget.
• Serve as the primary program liaison to DHS.
• Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes.
• Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
• Work alongside the Human Resources Department in adhering to the HR Policies and Procedures established in the Employee Handbook, the selection process in filling vacant positions, and receiving guidance in handling employee’s performance problems.
• Work alongside the Quality Assurance and Compliance Department in assuring the shelter remains in compliance with City and State regulations, the maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections, and internal trainings/workshops to support professional development.
• Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit-ready at all times.
• Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries.
• Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions.
• Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance.
• Assess program needs and identify potential funding streams to enhance services.
• Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
• Ensure prompt responsiveness to incidents, especially Priority 1 incidents.
• Required to follow-up and submit reasonable accommodations and grievances received by shelter residents.
• Oversees administrative assistant who may be involved in daily department activities that implement the organization’s policies.
• Oversees the Administrative Assistant handle of the petty cash funds, required to provide approval for purchases.
• Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to Finance Team.
• Conduct operation and social service department meetings need to discuss program improvements and achieve program goals issued by the funder, governing agencies, and AAPCI.
• Track, review, and complete payroll for employees assigned at the program location.
• Reviews and submit weekly, biweekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc.
• Utilize demographic reports and other existing program data to evaluate shelter performance and implement short- and long-term plans to achieve goals.
• Be on-call 24/7.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retirement Benefits Plan (403B)
• College student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees