SUPERVISING CLERK (DHS)

State of careers Rhode Island•Derry, NH

5d•$47,350 - $51,514•Onsite

About The Position

Within the Department of Human Services (DHS), this role is responsible for the work of subordinates in an office, or to supervise the work of a subdivision of a centralized office unit engaged in performing a variety of customer service and clerical duties. The position also participates in the performance of such tasks and performs related work as required. The work is performed under the general supervision of a superior, with instructions usually given at the beginning of new assignments. The work is generally in final form when completed and may not always receive review from superiors. The position supervises and reviews the work of clerical workers, assigning tasks and reviewing work performed for conformance to procedures and instructions.

Requirements

A working knowledge of office practices, commercial arithmetic, and business English.
The ability to make moderately complex arithmetical computations and tabulations accurately and with reasonable speed.
The ability to plan, supervise, and review the work of clerical staff.
The ability to keep complex records and to prepare periodic reports from such records.
The ability to interpret and apply departmental policies and procedures relating to work assignments.
The ability to prepare clear and concise oral and written reports.
The ability to establish and maintain effective working relationships with other employees and the public.
Basic computer skills and working knowledge of Microsoft Word and Excel are required.
Graduation from high school or high school equivalency (GED).
Employment in a position involving the exercise of independent judgment in the performance of varied clerical work of a difficult nature.
Any combination of education and experience that shall be substantially equivalent to the above education and experience.

Responsibilities

Supervise and participate in the work performed by staff engaged in performing a variety of customer service and clerical duties including greeting and registering customers into the eligibility system, verifying and/or changing non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies.
Prepare, verify, and process requisitions, vouchers, claims, and other records, forms, or reports of a clerical nature related to fiscal activities, processing time, leave, travel, appointment, payroll, or other personnel and related records, forms, or reports.
Prepare, verify, process, and maintain other varied and important office records and reports, including indexing and filing records, scanned documents, forms, reports, etc.
Proofread; assemble, compile, verify, and analyze routine statistical clerical data, including the preparation of tables and charts prescribed by a superior.
Perform data entry for mechanical tabulation.
Make telephone calls; perform receptionist duties such as receiving visitors, providing information of a routine or non-technical nature, and/or referring to proper persons for requested information.
Process incoming and outgoing mail, and document scanning.
Supervise the processing of bulk mail.
Supervise and review the work of a subdivision of a centralized office unit engaged in performing a variety of customer services and clerical duties.
Perform related work as required.