Program Director of Operations - Residential

CHD Careers•Hartford, CT

2d•Onsite

About The Position

The Center for Human Development (CHD) is seeking a Program Director to lead its Residential Programs in Hartford, CT. These programs aim to establish life-changing relationships with participants, fostering independence, rehabilitation, and recovery. The Program Director will oversee select CHD Residential programs supporting individuals in their recovery from mental illness, ensuring both clinical and operational effectiveness. This role involves training and supervising Program Managers, promoting open communication and accountability, and acting as a liaison with service providers and the community. Responsibilities include conducting diagnostic assessments, reviewing program documentation for compliance with agency and Medicaid standards, and supporting third-party billing. The position also requires availability for urgent matters outside of regular work hours.

Requirements

Bachelor's degree in human services preferred.
At least 3 years of experience working with individuals with psychiatric needs.
3 years of supervisory experience.
Strong leadership, communication, and crisis management skills.
Ability to build relationships with community partners and service providers.
Experience with staff training, client advocacy, and service coordination.
Excellent verbal and written communication skills.
Ability to manage crisis situations using sound judgment.
Reliable automobile and valid driver’s license.

Nice To Haves

The Program Director should actively support the philosophy of the Agency and maintain a high level of commitment to program staff and clients.
Confident, assertive, and self-motivated personality traits.
Strong organizational and decision-making skills.
Supportive team player with clear, direct communication.
Flexible and responsive to staff and client needs.
Committed to equity, diversity, and human potential.

Responsibilities

Overseeing select CHD Residential programs that support individuals in their recovery from mental illness, ensuring clinical and operational effectiveness.
Providing training and supervision to Program Managers.
Fostering open communication and accountability among staff.
Serving as a liaison to service providers and the broader community.
Conducting diagnostic assessments.
Reviewing program documentation to ensure compliance with agency and Medicaid standards.
Supporting third-party billing processes.
Being available for urgent matters outside of regular work hours.