Program Director, Implementation & Optimization

Intuitive Health • Plano, TX

6d • Onsite

About The Position

Intuitive Health is seeking a motivated, adaptable team player to join our operations team. This role offers the opportunity to grow within an innovative, multi-site healthcare managed services organization by leading operational implementation efforts for new market launches, supporting performance improvement initiatives, and serving as interim in-market Program Director as needed.

Requirements

• Bachelor’s degree required
• Minimum of 7 years of experience within the healthcare sector
• Minimum of 3 years of multi-disciplinary management experience
• Strong, clear, and precise verbal and written communication skills
• Proven relationship management and partner-facing leadership skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of hospital-based reimbursement, including documentation, coding, billing, and collections
• Highly motivated, self-driven individual with demonstrated initiative and curiosity
• Ability to work under pressure and adapt to shifting priorities
• Strong ability to manage multiple projects simultaneously
• Demonstrated ability to step into diverse environments and drive positive change
• Ability to navigate complex, matrixed healthcare organizations and build alignment across stakeholders
• Proven track record of executing through influence and delivering results in partner-managed environments
• Ownership mentality with a strong sense of accountability
• Ambitious self-starter who drives results and follows through
• Strong presence with the ability to build trust and relationships with staff and hospital partners
• Humility and openness to feedback
• Commitment to continuous self-improvement and a growth mindset

Nice To Haves

• Experience in multi-site environments preferred
• Clinical experience in an emergency department preferred
• Experience in joint venture or partner-managed environments preferred

Responsibilities

• Serve as the operational lead for new market launches
• Coordinate with health system partners on clinical recruitment, onboarding, and training
• In partnership with the project management team, facilitate key operational decisions with health system partners
• Serve as the onsite Intuitive Health lead, directing and coordinating pre-opening activities
• Contribute to the development and standardization of clinical and operational policies, procedures, and best practices across the Intuitive Health portfolio
• Implement EMR best practices to optimize clinical workflow
• Lead operational readiness across ED support functions including lab, radiology, pharmacy, materials management, and EVS
• Serve as a cultural champion, reinforcing Intuitive Health values and operational standards across assigned facilities
• Participate in the selection and hiring process for Program Directors, Clinical Managers, and Patient Access leadership
• Serve as interim Program Director for satellite Emergency Room and Urgent Care Hospital Outpatient Department facilities, as needed
• Maintain full P&L responsibility for assigned facility(s)
• Ensure integration of operations with all applicable hospital departments (e.g., Nursing, Radiology, Laboratory)
• Coordinate provider activities in partnership with the Medical Director
• Ensure operational procedures are consistently maintained
• Provide leadership to sustain a patient-centered, customer service-driven culture
• Maintain facility performance metrics in alignment with established benchmarks
• Partner with the health system on recruitment, onboarding, and training to ensure appropriate staffing and readiness
• Lead and support facility leadership staff
• Participate in regulatory, licensing, accreditation, and survey preparedness activities
• Support local marketing initiatives
• Ensure compliance with hospital policies, procedures, and regulatory requirements
• Strengthen partner relationships through coaching of Clinical Managers and administrative staff while maintaining strong engagement with hospital leadership
• Participate in the budget development process with the Regional Vice President and Joint Operating Committee
• Oversee patient experience, including measurement, tracking, and reporting of satisfaction metrics
• Drive center-level volume growth and overall facility performance
• Lead the interview and onboarding process for new leadership staff
• Support performance improvement initiatives through operational assessments and Deep Dive engagements
• Identify performance gaps and partner with facility and health system leaders to implement sustainable solutions
• Drive alignment across clinical, operational, and administrative stakeholders to improve outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager