Program Director III

Pacific Clinics•Monrovia, CA

About The Position

The Program Director III has direct oversight of clinical and/or hybrid program(s) with an estimated annual budget of approximately $5 million or above, direct/indirect management exceeding 40 staff members and oversees the day to day management of program facilities. The Program Director III is responsible for training, implementation and/or project management of various organization initiatives within the assigned programs. In addition to managing program clinical and administrative operations, the Program Director is also responsible for identifying strategies to enhance the delivery of behavioral health services. Manages program(s) in accordance with the terms of Pacific Clinics contract with contracting parties and/or other funding sources and within the policies, goals, and objectives established by the Executive Director, Board of Directors and Executive Management of Pacific Clinics. Participates as a representative of management in the development of current and long term policies and plans and represents Pacific Clinics in the community.

Requirements

Master’s degree (MA/MS, MPA, MSW, MPH, or equivalent) in public health, behavioral health, healthcare administration, or a related field.
Active, current license as an LCSW, LMFT, LPCC or Psychologist registered with the CA Board of Behavioral Sciences and five (5) or more years of relevant experience required; or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
Five (5) years of experience in senior-level program leadership, strategy, or operations within healthcare, behavioral health, or social services.
At least three (3) years of experience supervising managers, cross-functional teams, or multi-site programs.

Responsibilities

Manages programmatic, operational and financial management of assigned program(s).
Responsible for program facilities and liaison of all building dwellings with the Facilities Department.
Manages the provision of clinical and administrative mental health services to ensure best practices, quality assurance, ethical guidelines, and compliance with all contracted legal entities and professional regulatory bodies.
Ensures the necessary treatment services are provided, including assessment of all new referrals and 24-hour crisis back-up services on an as-needed basis.
Ensures the program provides an array of culturally diverse quality services to assist our clients in reaching their highest level of functioning and best quality of life through: Best and evidenced-based practice as approved by the Pacific Clinics Training Institute or Executive Management.
Consumer and family centered approach to services.
Assessment, diagnosis and treatment or linkage to healthcare for co-occurring substance abuse disorders, housing and/or employment as services appropriate.
A variety of groups offered for individuals and families to provide support, education and insight as well as to maximize Agency resources.
Provides leadership for activities for improving the training, deployment, and optimization of the workforce.
Provide individual and group clinical supervision to unlicensed, clinical staff in adherence with Board of Behavioral Sciences (BBS).
Provides individual and/or group supervision and training sessions.
Provides consultation services as needed in coordinated care / disposition meetings.
Ensures consumer and advisory member councils are convening regularly.
Reviews and audits, on a monthly basis, clinical documentation to assure quality and continuity of care.
Follows-up with the Quality Insurance and Compliance Audit Reports that outlines required corrections.
Collaborates with the Clinical Intern Training Program by accepting and placing interns within the program.
Must maintain active membership on at least 2 agency-wide subcommittees through the agency at all times
Monitors and addresses staffing levels program performance including vacancies, vacations, Leaves of Absence to assure appropriate levels of staffing to meet program performance and cover clinical issues.
Monitors staffing ratios to meet contract compliance.
Recruits, selects, hires, trains and provides performance appraisals, employee coaching and counseling and regularly evaluates all personnel resources as outlined in the Clinics policies and procedures.
Ensures that all programs proactively recruit and fill vacant positions in a timely manner with multidisciplinary and culturally diverse staff reflective of consumers and families in the community served.
Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division including informing HR of employee leaves, work-related injuries and employee incidents.
As needed and directed by the Associate Divisional or Divisional Director, seeks consultation from the Quality Insurance and Compliance, Human Resources, Compliance, Health Information Systems and/or other departments and follows advise received from these sources.
Identifies potential leaders within the program and submits an annual staff development plan.
Accurately and timely approves all employee timesheets and Human Resources related documentation.
Reports to work on time and maintains reliable and regular attendance.
Models Pacific clinics' approach, mission and core values in all communication and correspondence.
Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
Performs other duties as assigned.