Program Director I, PhD (Hybrid)

American Medical Association•Chicago, IL

1d•$146,384 - $197,728•Hybrid

About The Position

The American Medical Association (AMA) is seeking a Program Director I, PhD (Hybrid) for its Physician Satisfaction team. This role involves delivering advisory conversations to health systems, helping them understand and improve their well-being practices. The position requires facilitating discussions, presenting Organizational Biopsy results, and advising leaders on AMA frameworks and tools. The role also involves contributing to resource development, serving as a Joy in Medicine reviewer, and representing the AMA at national conferences. This is a hybrid position requiring 3 days a week in the Chicago office.

Requirements

PhD required
10+ years of experience in psychology required; experience in organizational psychology strongly preferred.
Experience leading 1:1 and group conversations with senior executive audiences; deep understanding of change management, current health system context, well-being
Research experience in burnout and wellbeing is required; a record of published research and applied intervention work in healthcare settings preferred.
Proven ability to design and lead advisory conversations with senior health system leaders (or equivalent), including preparation, facilitation, synthesis of insights, follow-up guidance.
Experience delivering assessment-based report-outs and coaching conversations, translating qualitative and quantitative inputs into clear findings, implications, and recommendations.
Ability to apply shared frameworks, criteria, and tools consistently.
Demonstrated ability to identify patterns, gaps, and recurring needs and translate those insights into recommendations for program, tool, or process improvement.
Experience contributing subject-matter expertise to the evolution of frameworks, criteria, and research agendas.
Ability to collaborate effectively with diverse stakeholders.
Strong written communication skills, including the ability to independently develop clear, well structured slide decks and written materials for executive, clinical, and external audiences.
Overnight travel to US-based locations multiple times per quarter required.
Excellent verbal communication skills; demonstrated ability present in large group settings.

Nice To Haves

experience in organizational psychology strongly preferred
a record of published research and applied intervention work in healthcare settings preferred

Responsibilities

Deliver 1:1 and small group conversations on well-being with health systems, including preparation, facilitation, and follow-up guidance.
Deliver Organizational Biopsy report-outs for leadership teams at participating organizations and 1:1 coaching sessions with leaders at Health System Partner member organizations.
Prepare tailored talk tracks and supplemental slides, infused with professional experience and knowledge of the specific client, drawing on AMA's compendium of presentations and resources.
Support other members of the MMX, Organizational Biopsy, and Joy in Medicine service teams on individual and global client acquisition, retention, and engagement efforts.
Represent the AMA's well-being work as a psychologist in external forums.
Serve as a member of the Joy in Medicine application review panel.
Contribute expertise and insight to toolkits, facilitation guides, Steps Forward content, webinars, and other activation resources through a combination of direct authoring and providing input.
Collaborate with the Activation Director, Product Director, and program operations teams to refine program content and deliverables to reflect expert perspective as well as current organizational context in health systems.
Produce content and deliverables on a predictable cadence (e.g., monthly or quarterly content calendar) to support program evolution and value creation.
Document client activities and information in any CRMs, trackers, or other knowledge management system as prescribed by program standard operating procedures.
Ensure subject matter expertise in organization leadership best practices is included in content and future iterations of the program.
Conduct research to grow AMA knowledge in the field of well-being.
Participate in (and occasionally lead) cross functional program evaluation and improvement projects to update operations, enhance value, and pilot new approaches.
Contribute subject matter expertise to inform updates to the Joy in Medicine criteria, Organizational Biopsy question sets, and the overall conceptual framework for well-being grounded to ensure they reflect emerging best practices and academic literature.
Identify and address gaps in current tools, process, and approaches, often in collaboration with other team members.
Advocate for sound methodological practices in the design and execution of surveys and evaluation criteria.
May include other responsibilities as assigned.