Program Director, Global Clients Data Centers

Securitas•Bellevue, WA

2d•Remote

About The Position

The Program Director, Global Clients Data Centers leads day-to-day account strategy and execution for assigned hyperscale and enterprise data center clients across the Americas. This role partners closely with the Vice President, Global Clients Data Centers – Americas to deliver profitable growth, strong client outcomes, and consistent operational performance across a growing portfolio. The Program Director serves as a primary security and operations advisor to client stakeholders and internal leaders, translating regional priorities into scalable, technology-enabled security solutions, disciplined governance, and standard processes across multi-site and multi-country footprints. This leader will begin the role without a dedicated team and will be expected to build the portfolio, operating model, stakeholder rhythm, and future team structure as account scope and business needs mature.

Requirements

Bachelor’s degree in business, management, security, operations, or a related field.
7+ years of progressive leadership experience in data center operations, security services, critical infrastructure, or a related industry.
Proven experience supporting complex, multi-site or multi-country security programs.
Strong track record of managing strategic client relationships, aligning cross-functional stakeholders, and improving operational performance in highly regulated or high-risk environments.
Strong commercial and financial acumen, including full P&L ownership for assigned accounts and the ability to manage account financial targets, forecasts, performance metrics, audit readiness, and contract requirements.
Practical understanding of physical security and related technology in data center environments, including access control, CCTV, perimeter security, guarding, biometric systems, intrusion detection, and security operations procedures.
Domestic and international travel (approximately 25-30% of the time).
Flexibility to work nights and weekends (when needed) to support global staffing issues, high priority events, urgent client needs, and off-hours incidents.
Reliable means of communication.
Reliable means of transportation (public or private) to get to/from work.
Legal right to work in the country where the position is located.
Ability to speak, read and write in English proficiently.
Physical and mental ability to perform all essential job functions effectively.
Ability to maintain composure under pressure while interacting with clients, authorities, executives, and staff.
Ability to work independently without direct supervision.
Ability to manage multiple tasks simultaneously.
Regular use of a computer and keyboard.
Frequent lifting or moving of items up to 10 pounds.
Occasional lifting of up to 25 pounds.
Visual acuity for both near and far distances, as well as the ability to adjust focus.

Nice To Haves

Advanced degree is preferred.
Experience with data centers or other mission-critical environments is strongly preferred.
Exposure to technology-enabled service delivery, security operations, incident response, risk management, and continuous improvement.
Experience supporting renewals, service expansions, pricing discussions, or complex client negotiations is preferred.
Familiarity with compliance frameworks such as ISO 27001, SOC 2, NIST, GDPR, HIPAA, PCI-DSS, or similar standards is preferred.
A passion for travel (and a valid passport) is essential.

Responsibilities

Provide account-level leadership for assigned data center clients across the Americas, helping translate regional strategy into disciplined execution.
Establish governance structures, operating cadences, executive business reviews, scorecards, and reporting routines that create clear accountability and visibility across Securitas, branch, partner, and client stakeholders.
Manage the day-to-day health of assigned client programs, including full P&L ownership, operational performance, service delivery, financial discipline, risk management, and client satisfaction.
Identify recurring issues, drive corrective actions, escalate material risks, and ensure account teams and partners stay aligned to client requirements, global Data Center Group standards, and regional expectations.
Build the leadership and operating structure needed to support the work as the portfolio grows.
Operate as an individual leader—setting priorities, building stakeholder trust, creating repeatable processes, and developing the case for future team capacity.
Lead, coach, and develop direct or matrixed team members to support portfolio execution, compliance discipline, and client outcomes.
Partner across Global Clients Technology, Global Clients Americas, operations, legal, compliance, IT infrastructure, facilities management, and vendor partners to advance technology-enabled security solutions, strengthen program resilience, and support transformation initiatives.
Lead incident response, risk mitigation, business continuity planning, and process improvement efforts tied to assigned accounts.

Benefits

Competitive compensation package, including base salary and incentive compensation.
Medical, dental, and vision insurance.
Life insurance.
Parental leave.
Paid time off.
4 floating holidays.
7 paid holidays.
2 weeks’ vacation every year.
Paid Family Leave - up to 12 weeks a year in accordance with State law.
401(k) 50 cents matched for every $1 up to 3%.
Company-paid life and AD&D insurance.
Voluntary short-term disability and long-term disability.
Employee assistance program.