Program Director, Freestanding ER & Urgent Care

Intuitive Health•Seattle, WA

7d•Hybrid

About The Position

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department. This includes complete P&L responsibility, integration of operations with applicable hospital departments, coordination of Provider activities, ensuring operational procedures are consistently maintained, and providing leadership to maintain a patient-oriented customer service culture. The role is responsible for maintaining facility operational metrics, coordinating clinical recruitment and training with hospital partners, serving as a cultural champion, and managing facility department leadership staff. The Program Director also participates in regulatory and accreditation preparedness, local marketing activities, and ensures compliance with all hospital policies and regulatory requirements. They promote the value proposition of Intuitive Health through coaching, maintain positive relationships with hospital partners, and participate in budget development. Management of the customer service experience and comprehensive measurement of customer satisfaction levels, as well as responsibility for volume and center level growth, are key aspects of this position.

Requirements

Bachelor’s degree required
Minimum of 7 years’ experience within the healthcare sector
Minimum of 3 years' experience in healthcare management required
Alignment with our core values and ability to lead through servant leadership
Strong, clear, and precise verbal and written communication skills
Strong communication & relationship management skills
Ability to work collaboratively across multiple organizations
Solid understanding of Healthcare Operations
Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously

Nice To Haves

Master's/MBA preferred
RN license preferred
experience with multi-site management is preferred

Responsibilities

Complete P&L responsibility for the facility(s)
Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
Coordination and integration of Provider activities in concert with the Medical Director
Ensure operational procedures are consistently maintained in facility
Provide leadership and motivation to maintain patient oriented customer service culture
Responsible for maintaining facility operational metrics in accordance with benchmarks set
Coordination with hospital partner for clinical recruitment and training
Serve as cultural champion facility(s)
Management of facility department leadership staff for facility(s)
Participate in regulatory and accreditation preparedness and survey process
Participation in local marketing activities
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship.
Maintain a positive and engaged relationship with the hospital partner leadership team.
Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
Responsible for volume and center level growth.