Program Director – Epic Implementation Planning -REMOTE - USA

Creative Information Technology, Inc. • VA, US, VA

1d • Remote

About The Position

This role is essential to translate strategy into a fully defined implementation plan, cost model, and staffing model prior to Epic engagement. Epic does not account for all implementation costs (e.g., go-live support, infrastructure, service desk scaling). This role ensures the organization has a complete and defensible funding model and implementation plan.

Requirements

• Minimum: 10–12 years healthcare IT
• At least 5–8 years leading large-scale implementations or programs
• Experience as Program Director, Senior Engagement Manager, or Transformation Lead
• Epic Implementation Experience (critical)
• Direct experience with Epic implementations (multi-hospital strongly preferred)
• Experience in at least one of: Community Connect, Enterprise rollout, Large-scale module expansion
• Built implementation roadmaps (not just executed them)
• Defined scope, timeline, and sequencing
• Experience translating requirements to build plan
• Experience developing full lifecycle cost models
• Cost models must include implementation AND non-implementation costs
• Ability to identify what vendors (like Epic) do NOT include
• Built staffing models for implementation, go-live support (at-the-elbow), and post-go-live sustainment
• Must understand VDI / Citrix environments
• Must understand service desk scaling (ServiceNow or equivalent)
• Must understand integration architecture (HL7/FHIR concepts)

Nice To Haves

• Preferred: 12–15+ years healthcare IT
• Program / Delivery Leadership
• PMP (Program Management Professional)
• PMP (expected baseline)

Responsibilities

• Lead Epic readiness and implementation planning across DMHAS and partner hospitals
• Analyze Epic workbooks to define scope, complexity drivers, and timeline assumptions
• Determine module scope (e.g., Wisdom, Cupid, Rehab, LTC, etc.)
• Build comprehensive cost model, including Epic costs and NON-Epic costs (go-live support, service desk, infrastructure, integration)
• Develop staffing model across all phases: Pre-implementation, Implementation, Go-live support, Post-go-live sustainment
• Define implementation waves and sequencing
• Define infrastructure readiness (Citrix/VDI, ServiceNow, integration)
• Align all inputs into a cohesive implementation roadmap and funding request

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed