Program Department Manager

The Salvation Army USA Central Territory • Hoffman Estates, IL

12d • $64,000 - $69,000 • Hybrid

About The Position

The Program Department Manager at The Salvation Army Adult Rehabilitation Centers (ARCC) Command is a key leadership role working closely with the Director of Program. This role contributes to program development and ensures the overall success of the program. This position involves a focus on data quality, administrative support, reporting, event coordination, system management, and staff development. The Salvation Army's mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requirements

• Bachelor's degree in social work or a related field.
• Minimum of 2 years of experience in program management, preferably in addiction recovery or rehabilitation services.
• Knowledge of best practices in spiritual and recovery support services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to The Salvation Army's mission and values.

Responsibilities

• Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
• Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
• Provide on-call support outside of normal work hours, when necessary, for critical system/program support.
• Monitor participant progress, address concerns promptly, and ensure alignment with mission, policies, and best practices.
• Conduct regular audits and assessments to evaluate the quality and effectiveness of services.
• Ensure system integrity and manage timelines for data-related tasks.
• Oversee and maintain the Beneficiary Database System (currently ServicePoint) along with the statistical databases (currently Fox Pro and Stats Live).
• Provide lead ServicePoint and Admin training for all new ARC staff.
• Reconcile the NSS reports to the Beneficiary Management database monthly to verify accuracy.
• Manage shared program email, preparing and distributing internal and external communications.
• Handle incoming inquiries and provide information to staff and external constituents on behalf of the Program Department, following departmental approvals.
• Maintain all allocated active/inactive ServicePoint license user information and user agreements.
• Coordinate with Territorial and ARCC administrative staff regarding billing procedures for ServicePoint licenses as assigned.
• Maintain the integrity of the SIMS Anonymous database.
• Prepare regular reports summarizing program outcomes, challenges, and recommendations.
• Ensure accurate and timely documentation of participant records and program activities.
• Assist in planning and coordinating special events, working closely with the Director to align events with the mission, goals, and objectives of the ARCC.
• Collect, compile, and maintain data relevant to KPI, National Composite, Command Review, and miscellaneous requests.
• Continue development of training curriculum and materials for ServicePoint.
• Support staff development initiatives and training programs to enhance team capabilities.
• Participate on the team of System and Agency Administrators in SIMS ServicePoint for the Central Territory and act as the lead representative for the ARC Command.
• Manages the Program Department in the absence of the Director for Program.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager