Program Delivery Manager

Fiserv • Berkeley Heights, NJ

19h

About The Position

The Program Delivery Manager leads complex delivery initiatives advancing enterprise transformation, Agile adoption, and scalable execution across technology and business teams. The role strengthens program delivery, portfolio governance, and operational discipline in partnership with product, engineering, PMO, and senior stakeholders. It improves execution predictability, aligns strategic priorities, and supports high-quality outcomes across global delivery programs.

Requirements

• 10+ years of experience in delivery management, program management, portfolio management, or related roles leading complex enterprise initiatives.
• 10+ years of experience leading Agile transformation, delivery operating model improvements, or scaled delivery practices across large organizations.
• 10+ years of experience with program delivery, portfolio governance, dependency management, executive reporting, and risk management in enterprise environments.
• Bachelor’s degree or higher in Business, Information Systems, Engineering, Project Management, or a related field, or an equivalent combination of education, related experience, and/or military experience.

Nice To Haves

• 1+ year of experience in financial services, payments, or fintech organizations.
• 1+ year of experience using portfolio reporting and work management tools such as Jira, Clarity, Azure DevOps, or similar platforms.
• 1+ relevant certification such as Certified Scrum Professional (CSP), SAFe, Project Management Professional (PMP), or equivalent certification.

Responsibilities

• Lead end-to-end delivery of complex programs and initiatives, ensuring alignment with scope, timelines, budget, quality, and strategic business objectives.
• Drive Agile transformation and process improvements by enhancing delivery frameworks, team operating models, planning practices, execution discipline, and governance maturity across programs and portfolios.
• Establish and maintain portfolio governance processes, including delivery reviews, risk and issue management, dependency tracking, milestone reporting, escalation frameworks, dashboards, metrics, and executive-level reporting on program health and outcomes.
• Partner with product, engineering, PMO, and senior stakeholders to prioritize initiatives, align resources, improve execution across interconnected workstreams, and support engineering delivery practices across product and technology lifecycles.
• Lead cross-functional coordination across global teams and influence stakeholders to resolve blockers and competing priorities.
• Contribute to PMO leadership through delivery standards, best practices, governance consistency, and continuous improvement.

Benefits

• Annual incentive opportunity for incentive-eligible associates, which may be delivered as a mix of cash bonus and equity awards at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior