Program Delivery Manager, AMER Activations

JLL•Seattle, WA

8d•$95,600 - $117,100•Onsite

About The Position

As the Program Delivery Manager for AMER Activations on the Amazon GREF account, you'll lead the delivery of workplace programs that enhance the employee experience for Amazonians across AMER. Reporting to the Senior Program Delivery Manager, AMER Activations, you will own day-to-day operations for Activations, Dogs at Work, and Community Banana Stands programs, which reach more than 60,000 Amazonians annually. This role requires balancing operational excellence with customer experience, managing distinct program streams that each have unique delivery models, vendor structures, and site-level requirements. You'll collaborate with cross-functional teams including IFM partners, site leads, and vendor teams to ensure consistent, high-quality program delivery across multiple markets. You'll serve as a key operational leader, translating strategic direction into consistent, high-quality program delivery while building strong partnerships that drive meaningful workplace experiences. The ideal candidate brings a proactive, hands-on leadership style with the ability to manage complex operations, empower teams, and maintain unwavering focus on customer satisfaction in a fast-paced, dynamic environment.

Requirements

Five (5) or more years of program management experience in real estate, community engagement, strategic partnerships, hospitality, or related fields with demonstrated success leading complex initiatives
Strong business acumen including experience with corporate infrastructure, systems management, and organizational dynamics within large organizations
Experience leading workflow for a small team, providing mentorship and leadership that empowers team members to deliver strong results while maintaining accountability
Financial management experience including transaction tracking, financial reporting, and resource allocation with accountability for local budgets and cost management
Proven vendor management experience with ability to maintain strong partnerships and ensure consistent service delivery across multiple vendors and markets
Strong written and verbal communication skills with the ability to present information clearly to executive-level stakeholders and cross-functional teams while adapting messages for different audiences
Demonstrated success working in fast-paced, high-profile corporate environments where agility, professionalism, and client service are essential to program success
Proactive, hands-on leadership style with willingness to support team members and lead by example in delivering results, demonstrating flexibility in approach
Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfort learning new technology platforms to support program operations and reporting
Strong initiative and problem-solving abilities with a track record of identifying opportunities and driving implementation from concept to execution.

Nice To Haves

Knowledge of Facilities Management processes, real estate operations, or workplace services delivery models within corporate environments
Experience working with Amazon or other technology companies, understanding their culture and approach to workplace experience programming
Familiarity with project management methodologies (e.g., PMP, Agile, Lean) and tools that support structured program delivery and coordination across teams
Experience developing Standard Operating Procedures (SOPs), playbooks, or operational frameworks that drive consistency and enable scaling across geographically dispersed operations
Track record of building partnerships with external vendors and service providers to create innovative programming that enhances employee experience
Background in hospitality, events, or workplace services that brings depth to customer experience and operational delivery with focus on service excellence
Experience managing programs that serve large employee populations across multiple locations with varying site requirements
Demonstrated ability to translate strategic direction into tactical execution plans with clear milestones and success metrics.

Responsibilities

Lead operations for Activations, Dogs at Work, and Community Banana Stands programs by supporting expansion to new AMER markets, ensuring alignment with portfolio strategy, and maintaining program health and customer satisfaction across all delivery channels
Manage delivery across three distinct program streams, each with unique operational models and vendor structures, by establishing cross-market standards, managing vendor performance at the program level, and providing operational direction to vendor managers and their site-level coordination teams across 15+ AMER markets
Support budget tracking, financial reporting, and resource allocation for Activations programs, ensuring efficiency while maximizing program impact and demonstrating frugality in all operational decisions
Collaborate with IFM and vendor partners, site leads, and cross-functional teams to ensure seamless program integration and responsive service delivery that meets the needs of diverse stakeholder groups
Develop and maintain Standard Operating Procedures (SOPs) to preserve standardized methodology and support program scaling as new markets and sites are added to the portfolio
Prepare program performance reporting that demonstrates program health, customer engagement, frugality, and operational efficiency with clear metrics and actionable insights for leadership review
Manage internal communications for the programs, including promotional materials, stakeholder updates, and customer-facing communications that build awareness and drive program participation
Drive special projects and initiatives as they arise, supporting the Senior Program Delivery Manager by owning execution and delivery from planning through completion
Provide mentorship and leadership that empowers vendor teams and site-level coordinators to deliver strong results while maintaining accountability for program standards
Identify opportunities for continuous improvement in program delivery, customer experience, and operational processes, implementing changes that enhance efficiency and impact.