Program Coordinator

Cherokee Federal•United States,

3d•$70,000 - $80,000•Hybrid

About The Position

The Program Coordinator (MEPS Support) provides day-to-day operational and administrative support to keep MEPS/USMEPCOM activities running smoothly. This role coordinates travel and logistics, supports medical providers with routine administrative needs, and strengthens staff readiness by training new and existing personnel on Cherokee systems and standard processes. The coordinator holds regular office hours to troubleshoot and guide employees on Deltek timekeeping, Concur travel/expense, CNB Connect, and related tools, ensuring consistent compliance, timely submissions, and a high-quality employee experience.

Requirements

2+ years of experience in program coordination, operations coordination, or administrative support on a government contract or similarly compliance-driven environment.
Demonstrated experience coordinating travel and supporting expense processes (Concur preferred).
Experience training or supporting users on business systems; able to explain processes clearly and drive compliance.
Working knowledge of timekeeping and expense concepts; experience with Deltek (Costpoint/Time & Expense) preferred.
Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
Strong customer service skills and follow-through. You drive issues to closure.
Strong attention to detail and ability to manage multiple priorities with competing deadlines.
U.S. citizens or lawful permanent residents (LPRs). You must be able to provide documentation verifying U.S. citizenship or LPR status to qualify.

Nice To Haves

Government contract experience.
Experience supporting large teams
Experience with internal employee portal tools
Experience building simple process guides, FAQs, or training materials.
Smartsheet experience.

Responsibilities

Coordinate program administrative operations and serve as a central point of contact for staff needing operational support.
Provide direct administrative support for providers (as applicable): scheduling coordination, document routing, onboarding support, task follow-up, and issue resolution.
Coordinate travel for staff and providers, including authorizations, itinerary support, changes/cancellations, and compliance with program travel policies.
Support expense report completion and compliance using Concur (and/or customer-required tools); troubleshoot common issues and escalate when needed.
Train and coach new and existing staff on Cherokee systems and standard processes, including Deltek timekeeping/expense (as applicable), Concur, and CNB Connect.
Hold recurring “office hours” (virtual and/or on-site) to provide hands-on support for timecards, expense reports, profile setup, password/access issues, and basic system navigation.
Develop quick-reference guides and job aids for common processes (time entry, expense submission, travel rules, onboarding steps).
Maintain trackers and status reporting (staff onboarding progress, travel status, open actions, training completion) using Excel, Smartsheet and any other tools used by the team.
Coordinate with HR, Recruiting, Finance, Security/Credentialing, and Program Leadership to ensure smooth onboarding and compliance.
Support meeting logistics: agendas, minutes, action items, distribution lists, and follow-ups.
Maintain accurate, audit-ready records; protect PII and follow all government and company security/privacy procedures.
Performs other job-related duties as assigned.