Program Coordinator

Bernalillo County•Albuquerque, NM

10d•Onsite

About The Position

The Program Coordinator implements, coordinates, and supervises the delivery of services at the Tiny Home Village. Ensures services align with program goals and supports residents' behavioral health and housing needs. Oversees day-to-day operations, collaborates with service partners, and monitors program effectiveness.

Requirements

Successful completion of a post-offer medical examination and background investigation.
Adherence to all County safety guidelines.
Completion of required FEMA training(s) assigned to the position.
Completion of mandatory supervisor training, if applicable.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.

Responsibilities

Oversee, monitor, and evaluate contracted service providers; conduct site visits and make recommendations regarding agency performance.
Manage all service contracts and agreements across focus areas; provide guidance and instructions to contractors.
Interpret regulatory requirements and ensure compliance; conduct interviews with service provider staff as needed.
Investigate complaints related to non-compliance; provide guidance on corrective actions and the completion of Quality Improvement Plans.
Maintain graphs, charts, and summaries of site visit findings.
Supervise Behavioral Health Program Specialist I and Records Management & Data Entry Technician positions, if staffed.
Assist in preparing the department budget; conduct research and draft regular reports as assigned.
Prepare agenda items for monthly provider meetings, subcommittee meetings, quarterly meetings, conferences, summits, and other relevant internal and external engagements.
Prepare official reports and maintain public information updates for county web pages.
Assist management in issuing, interpreting, and recommending updates to operating policies; suggest improvements to workflow, procedures, and cost controls to enhance departmental efficiency.
Review and update policies, procedures, rules, and regulations relevant to Behavioral Health programs and services.
Establish and maintain official documents and records in both manual and electronic filing systems.
Compile and analyze data to identify trends and measure program outcomes.
Support program and project oversight; maintain program files.
Draft, review, and respond to correspondence.
Maintain confidentiality when handling sensitive or confidential records, plans, documents, or decisions.