K&I Premium Services Program Coordinator

Ogletree Deakins • Greenville, SC

7d • Remote

About The Position

Ogletree’s Knowledge and Innovation department has an opportunity for a Program Coordinator to join the K&I Premium Services team. The successful candidate will play a crucial part in enhancing our ability to serve both internal and external clients through unique and customized client-based programs. The Program Coordinator will assist the Premium Services team in the coordination of program activities. This role will be responsible for team day-to-day operations, email queue triage and replies, coordinating and attending meetings, providing follow-up, maintaining and updating documents, preparing training and FAQ materials and front-line support for US based client and legal teams. As opportunities develop, the Coordinator may be assigned projects to manage. This requires sound judgment and discretion when working with clients and Ogletree attorneys to determine the most effective and efficient program operations to promote automation, efficiencies and documentation. This position will require a strong commitment to client service as well as the ability to effectively team and influence people across the firm to “manage” complex requests.

Requirements

• 2+ years of coordinator experience.
• Ability to make administrative/procedural decisions and judgments. Asks for and offers help when needed.
• Strong analytical and organizational skills with the ability to plan ahead.
• Exceptional computer skills with the ability to learn new software applications quickly.
• Excellent customer service skills with an unwavering “can-do” attitude.
• Excellent interpersonal skills and the ability to communicate professionally and effectively at all levels, both internally and externally.
• Strong verbal and written communication skills.
• Ability to interpret and follow through to completion, a variety of instructions.
• Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines.
• Ability to schedule and manage tasks effectively, working across different time-zones for timely and successful outcomes.
• Ability to work independently and as a contributing team member for a shared purpose.
• Comfortable with periods of ambiguity and rapidly changing priorities.

Nice To Haves

• Familiarity with SmartSheet is a plus.
• Law firm experience preferred but not requried.

Responsibilities

• Help support systems where K&I manages content; perform routine data entry and updates to content.
• Responsibility of administrative and operational functions and tasks related to key program areas (training, employment, global offerings and/or client facing resources/technology).
• Organize daily activities based on the goals and priorities of program objectives.
• Provides problem solving as necessary on day-to-day program-related needs and issues.
• Participate in process improvements and increased program adoption initiatives as directed by the Program Manager and stakeholders.
• Coordinate with and assist internal and external clients to successfully implement new processes, technology, procedures and workflows.
• Participate in program planning, analysis and reporting for management.
• Create, maintain and document program data, workflows, automations and processes for assigned program offerings and activities. Ensure that all changes in programs and outcomes are consistently well documented.
• Collaborate with internal teams to understand client requirements and tailor program operations accordingly.
• Provide support to external clients, ensuring their needs are met and issues are resolved promptly.
• Continuously assess and refine operational processes to improve efficiency and effectiveness.
• Implement best practices to streamline workflows and enhance the overall client experience.
• Own additions and updates to Client Portal documents and resources.
• Front-line support to internal and external clients as it relates to program offerings and
• Work closely with legal teams, IT professionals, and other stakeholders to align program operations and outcomes to shareholder and client requirements

Benefits

• Paid Time Off
• Paid Sick Leave
• a 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• affordable Health and Life Insurance including Dental & Vision coverage
• Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• Tuition Reimbursement
• an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed