Program Coordinator - 11-306 - SC/ Salvation Village- Harbor Park

The Salvation Army Southern California•Long Beach, CA

2d•Onsite

About The Position

The Program Coordinator provides professional, compassionate, and safe care for all residents. This role ensures that all Client Aides are properly trained and assists the Program Manager in ensuring all shifts are covered. The Program Coordinator provides oversight and direction to Case Managers and Housing Navigators in the absence of the Program Manager. Additionally, the Program Coordinator assists the Program Manager in ensuring the program maintains programmatic and fiscal compliance.

Requirements

High School Diploma or equivalent.
Mental health and substance abuse work experience.
Must possess a valid Class C California Driver’s License.
Must pass criminal background check to be eligible for employment.
The ability to read, write, speak and understand English.
Attainment of at least 18 years of age.
CPR/First Aid Certification.
TB cleared prior to hire.

Nice To Haves

At least 1-year work experience with the homeless population strongly preferred.
Bilingual English/Spanish preferred.
Knowledge of HMIS preferred.
Driving Test, clean MVR.
Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.)

Responsibilities

Respond to client’s needs promptly, professionally, and with great courtesy.
Co-supervise Client Aides and Case Managers alongside the Program Manager.
Ensure that all Client Aides are properly trained and that all shifts have the required coverage per client ratios.
General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
Complete all intake forms and records, establishing an individual resident file for new intakes.
Regularly and accurately maintain client data in HMIS and paper file, including complete documentation of all activities, services, and outcomes achieved.
Update case notes, snap shots, and general client information within 72 hours of meeting with client.
Enter and update all HMIS data as needed.
Follow all program rules and TSA policies and procedures.
Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
Collaborate with the Housing Navigator to enroll clients in the CES system.
Confirm client is linked to and receiving mental health services, physical care provider, and other services as needed.
Document and report unusual occurrences, incidents and injuries.
Ensure that dorm rooms are neat and clean, hallways are free of obstructions and other safety hazards.
Respond promptly and appropriately to emergency situations.
Always maintain resident confidentiality.
Assist Program Manager with contract billing and fiscal compliance.
Perform other duties as assigned by your immediate supervisor and/or management personnel.