Program Coordinator

Cencora • CAN > AB > Remote, AB

3d

About The Position

Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes. Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression. Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency. Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services. Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution. Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service. Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

Requirements

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required.

Nice To Haves

• Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.

Responsibilities

• Coordinate standard and selected non-routine patient and customer support requests.
• Support case intake, documentation, and follow-through activities.
• Monitor service workflows, queue activities, and transaction quality.
• Collaborate with internal stakeholders, external partners, and service providers.
• Maintain data integrity across service systems and reporting tools.
• Escalate complex issues, service risks, and unresolved exceptions.
• Drive workflow improvements and digital process adoption.

Benefits

• Medical, dental, and vision care
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
• Support for working families (e.g., backup dependent care, adoption assistance, infertility coverage, family building support)
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED