Outreach and Recruitment Coordinator – Next Generation Service Corps

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

Within the Public Service Academy (PSA) at ASU, the mission of the Next Generation Service Corps (NGSC) is to develop adaptive and collaborative leaders of character who cross sectors, connect networks, and ignite impact to solve local and global challenges. This includes a strong intent to build a pipeline of young leaders to public service opportunities in the government, nonprofit, civic, social/human services and education sectors. Arizona State University is seeking a Program Coordinator who will bring initiative, energy, organization, and attention to detail to this role. Working with existing technology systems, primary duties will include: coordinating the internal and external communication efforts and strategy of the NGSC to students, families, community partners, alumni and internal stakeholders; managing large numbers of student records; collecting data, tracking and reporting; recruiting new applicants from multiple candidate pools; and maintaining scholarships of 400+ members annually. They will also administer the outreach, recruitment, application, and onboarding process of students to the nationally recognized NGSC program. The Program Coordinator will provide technical systems support for events and programs of the NGSC. They will take the lead in the planning and execution of 2-4 large-scale NGSC events per year, and will serve in a support role for all other NGSC events and programming throughout the year. This role will supervise student staff to support these efforts. This includes training, coaching, leading, and managing student workers who play a significant role in helping fulfill key functions related to communication, student tracking, and data. The Program Coordinator reports to the Director and will be joining a dedicated team that thrives on collaboration and a desire to serve our students and the larger community, while driven by the vision of the ASU Charter. We value working with professionals who can execute at the highest level while having fun in the process. One Saturday each month during high season (August, September, October, February, March, April) and some evenings are required.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience with recruitment processes: outreach, application administration and review, and onboarding or orientation with new students and their families.
Experience in designing, implementing and evaluating large scale events.
Experience in developing and executing communication strategies to internal and external audiences using a program like Salesforce (Marketing Cloud and Case Management).
Experience with technology platforms such as Airtable, Monday, Stova, and AdobeSign.
Strong verbal and written communication skills, excellent time management skills, attention to detail, willingness to be flexible and adapt to changing needs, and a desire to work with the team.
Ability to prioritize, delegate and follow up on tasks.
Supervisory experience.
Experience working with diverse high-school and college student populations.

Responsibilities

Develops, coordinates, and implements strategic plans for the recruitment, application review process, and onboarding of Next Generation Service Corps members.
Coordinates and attends outreach and recruitment events and presentations at in-state high schools, community colleges, and community events for the NGSC.
Implements recognized best practices related to inclusion and access, specifically as they relate to the outreach, recruitment, and retention of NGSC students.
Serves as a point of contact for prospective students about the scholarship and program requirements and acts as a liaison with the community, students, parents, and internal ASU staff in facilitating the PSA recruitment, application and selection plan.
Organizes application reviews and interviews for student ambassadors and staff; maintains standards for program acceptance.
Facilitates the incoming student onboarding process on an annual basis, overseeing all aspects of 120-150 members and their acceptance, welcome and orientation into the program.
Works closely with ASU Admissions to strategize outreach and email communication plans to students who would meet program requirements.
Develops and executes communication plans for prospective students, families, current NGSC members, community partners and alumni via email utilizing Salesforce Marketing Cloud.
Coordinates social media accounts including LinkedIn and Instagram.
Oversees general NGSC email inbox and coordinates responses to inquiries using QuickText.
Coordinates internal website including content updates, forms, logs, and bi-weekly newsletter postings.
Serves as liaison to the ASU Financial Aid and Scholarships office and as the main point of contact to NGSC students regarding the PSA Scholarship.
Maintains and updates student records in Peoplesoft, Airtable, and with the Scholarships Office.
Organizes student records for review at the close of each semester to determine student status and scholarship rates.
Hires, trains and supervises 1-2 students including a student worker and the NGSC Ambassadors Committee Chair while indirectly overseeing 20+ student ambassadors.