Program Coordinator

University of Miami•Miami, FL

2d•Onsite

About The Position

The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time Program Coordinator to work in Miami, FL. Core Job Summary: The Program Coordinator coordinates day-to-day operations of the program. Moreover, the incumbent assists with the development, organization, production, and evaluation of the program to achieve its mission, goals, and objectives. An employee in this position demonstrates familiarity with University policies and procedures and ensures program compliance. Department Specific Functions: Exercises discretion and independent judgment in the performance of daily responsibilities. Coordinates and supports the day-to-day operations of the Parking and Transportation program, including valet, self-parking, and shuttle services, ensuring effective service delivery and coordination among vendors, departmental stakeholders, and operational staff. Supports the Director and Manager of Parking and Transportation in the administration of departmental operations, including scheduling, financial processes, reporting, work orders, SmartSheet reviews, validation account management, fleet operations, fuel management, and other operational initiatives. Performs monthly financial reconciliation, auditing, and compliance activities for parking, valet, self-parking, and shuttle operations, including invoice reconciliation, validation reporting, revenue and labor reconciliation, change fund verification, PCI compliance documentation, ticket reconciliations, and sample audits to ensure accuracy, accountability, and compliance with University policies, internal controls, and vendor agreements. Collects, organizes, analyzes, and prepares operational and financial data, reports, and documentation to support departmental planning, decision-making, and performance monitoring. Monitors vendor performance, operational compliance, and parking technology systems, including periodic inspections of equipment and processes, to ensure adherence to established procedures, internal controls, and service agreements. Coordinates and processes employee clearances, access requests, required documentation, and approvals for Parking and Transportation personnel, ensuring compliance with departmental procedures, service agreements, and operational requirements. Provides administrative support to the Director and Manager of Parking and Transportation, including maintaining calendars, responding to inquiries, preparing correspondence, financial forms, reports, employee rosters, and other departmental documentation. Maintains departmental inventories and coordinates the procurement of uniforms, parking supplies, and other operational materials as needed. Resolves complex operational and administrative issues by exercising sound judgment and recommending appropriate solutions to support efficient departmental operations. Ensures assigned work is completed accurately, timely, and in accordance with established quality standards, policies, and procedures. Performs other duties as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Acts as a liaison to program constituents.
Assist with the preparation and/or delivery of program content.
Facilitates collaboration between different schools, community agencies, and/or academic support units throughout the University.
Coordinates the collection, compilation, and analysis of program activity data.
Drafts comprehensive, statistical, and/or narrative program reports and evaluations, and monitors program effectiveness, making suggestions for revisions when appropriate.
Coordinates the scheduling of program components.
Drafts and initiates correspondence, develops agendas, maintains calendars, assists in accumulation of reference materials, and coordinates and attends committee meetings.
Assists with the development and implementation of program marketing.
Provides assistance and support for participants and/or program constituents in all administrative aspects of the program and maintains files and/or program data.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Coordinates and supports the day-to-day operations of the Parking and Transportation program, including valet, self-parking, and shuttle services, ensuring effective service delivery and coordination among vendors, departmental stakeholders, and operational staff.
Supports the Director and Manager of Parking and Transportation in the administration of departmental operations, including scheduling, financial processes, reporting, work orders, SmartSheet reviews, validation account management, fleet operations, fuel management, and other operational initiatives.
Performs monthly financial reconciliation, auditing, and compliance activities for parking, valet, self-parking, and shuttle operations, including invoice reconciliation, validation reporting, revenue and labor reconciliation, change fund verification, PCI compliance documentation, ticket reconciliations, and sample audits to ensure accuracy, accountability, and compliance with University policies, internal controls, and vendor agreements.
Collects, organizes, analyzes, and prepares operational and financial data, reports, and documentation to support departmental planning, decision-making, and performance monitoring.
Monitors vendor performance, operational compliance, and parking technology systems, including periodic inspections of equipment and processes, to ensure adherence to established procedures, internal controls, and service agreements.
Coordinates and processes employee clearances, access requests, required documentation, and approvals for Parking and Transportation personnel, ensuring compliance with departmental procedures, service agreements, and operational requirements.
Provides administrative support to the Director and Manager of Parking and Transportation, including maintaining calendars, responding to inquiries, preparing correspondence, financial forms, reports, employee rosters, and other departmental documentation.
Maintains departmental inventories and coordinates the procurement of uniforms, parking supplies, and other operational materials as needed.
Resolves complex operational and administrative issues by exercising sound judgment and recommending appropriate solutions to support efficient departmental operations.
Ensures assigned work is completed accurately, timely, and in accordance with established quality standards, policies, and procedures.