Program Coordinator : Meals On Wheels

Volunteers of America Colorado•Commerce City, CO

3d•Onsite

About The Position

The Meals on Wheels Program Coordinator I works in collaboration with the Volunteers of America staff, volunteers, and other designated outside agencies to provide meal service to at-risk seniors who live independently. The MOW Program Coordinator I will use resources to connect seniors to services needed through referral to vetted services.

Requirements

Ability to work independently, exercise sound judgment, and function effectively as part of a multidisciplinary team.
Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment.
Ability to communicate professionally and effectively with clients, volunteers, staff, and community partners.
Ability to handle sensitive and confidential information in accordance with agency policies and regulations.
Ability to utilize the telephone for extended periods while providing high-quality customer service and support.
Proficiency in Microsoft Office and ability to learn program-specific databases and systems (e.g., client tracking systems).
Knowledgeable about available service programs for seniors in program service areas.
Strong computer skills in Microsoft office.
Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.

Nice To Haves

Strong ability to listen attentively and respond thoughtfully to the needs and concerns of program participants.
Experience in gerontology, social services, case management, or a related field.
Prior experience managing a high-volume caseload and providing client-centered support services.
Strong problem-solving skills and ability to assess client needs and respond with appropriate resources and referrals.
Experience working in nonprofit, community-based, or aging services organizations.
Ability to remain calm, professional, and solutions-oriented in high-stress or crisis situations.

Responsibilities

Establishes trusting relations with coworkers, peers, and program participants.
Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective, and caring way.
Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance.
Answer incoming calls from clients regarding available services, program information, and assist with navigating eligibility, and enrollment processes.
Connect clients to community resources and services, including but not limited to housing assistance, SNAP benefits, and healthcare.
Maintains a caseload of 300-500 clients with accurate and confidential client records, documentation, and agency reports, in compliance with organizational policies and regulatory requirements.
Responsible for coordinating services for Medicaid clients, ensuring eligibility, compliance, and access to appropriate care and resources while serving as the primary point of contact for client support and case management.
Handle crisis situations professionally, take appropriate action and report critical incidents as required.
Maintains and ensures confidentiality of all program participant information.
Initiates queries on customer concerns and forwards to appropriate management.
Assists Volunteer Specialist with daily duties as necessary.
Occasionally fill in on client routes, if needed, to maintain service continuity and ensure client needs are met.
Communicate effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.
Utilize your ability to research and provide meaningful resources to the Clients, such as identifying relevant community resources, educational materials, or support services.
Attends and participates in staff meetings, trainings, and seminars.
Performs all other duties as assigned.