Program Coordinator - Special Needs

Tower Health•Philadelphia, PA

22h

About The Position

The Program Coordinator coordinates and supervises operational workflows in accordance with Tower Health guidelines. The role develops and operationalizes open houses, education sessions, and similar functions in collaboration with stakeholders. Working closely with the Practice Manager and Tower Health Marketing Department, the Program Coordinator identifies promotions related to program growth. The position ensures excellent customer service from check-in through check-out, accurate communication of associated fees, and effective follow-up with patients.

Requirements

Bachelor's degree.
Complete and maintain all competencies and trainings required for the role.
Computer skills, including use and navigation.
Customer service skills.
Attention to detail.
Excellent communication skills.
Excellent interpersonal skills.
General clerical skills.
Proficiency with Microsoft Office applications.
Multi-line telephone operational skills.
Ability to multitask.
Organizational skills.

Responsibilities

Coordinate and supervise operational workflows in accordance with Tower Health guidelines.
Develop and operationalize open houses, education sessions, and similar functions in collaboration with stakeholders.
Work with the Practice Manager and Tower Health Marketing Department to identify promotions related to program growth.
Ensure excellent customer service from patient check-in through check-out.
Communicate associated fees accurately.
Provide follow-up to patients.