Program Coordinator

Eurofins•Des Moines, IA

5h•Remote

About The Position

To work as part of the Operations Team providing a high level of professional customer service to our clients. Responsible to be knowledgeable of program area requirements, to ensure proper application of program operational rules, and to implement efficient planning, coordination and execution for all certification and 2nd Party Audits across the assigned program area/s. To be the main contact for clients of the assigned program area, ensuring operational compliance with all program and accreditation requirements.

Requirements

Bachelor’s degree in life science, food science/technology, quality, regulatory affairs, data science, engineering, or related area.
Minimum 1-3 years of experience
Demonstrated competency with Microsoft Excel, Word, PPT and databases is essential
Commitment to providing Excellent Customer Service is essential
Authorization to work in the United States indefinitely without restriction or sponsorship.

Nice To Haves

Additional work experience can be substituted for education.
Data management experience a plus
Ability to think on your feet, work well under pressure and a strong urge to get the job done are all essential for this role.
Strong interpersonal and communication skills are essential as is ability to have a flexible attitude to work and the constantly changing demands of the role and the industry.

Responsibilities

Delivering Excellent Customer Service for clients and contractors.
Main contact for external stakeholders, including clients and external scheme owners.
Coordinate and arrange audits, oversee execution of certification and 2nd party audit processes end-to-end in line with the requirements of the applicable program and ISO 17065 requirements.
Coordinate and oversee execution of accreditation and witness audits for all programs.
Maintain up to date, working knowledge of program operational requirements and contribute to process improvements and changes to ensure delivery of efficient and compliant certification services.
Attend meetings and conferences as required by Certification Program Owners (CPO) or support the business at trade events.
Liaison with CPOs /
Preparation and issue of Audit application forms and contracts to new and existing clients
Liaison with clients to arrange dates for audit visits to maintain Certification status in ADVANCE of their audit window and the subsequent communication with auditors
Liaison with auditors regarding booked audits (Employed and Subcontractors)
Maintaining and updating Audit scheduling systems
Managing the audit diary effectively and efficiently to ensure optimum Auditor utilisation and minimise audit delivery costs
Liaison with GRMA / ANAB / SSCI or technical manager to assist the planning of Compliance and witness audits and support maintainenance of witness records
Ensure assignment of audits to auditors with correct skill categories
Maintain log of all lost and gained sites, including reasons for leaving (where applicable) and contact details – communicate all losses and gains to Sales / Account manager for follow up
Ensure Sales is advised of any potential new clients for follow up
Maintain an up to date list of all clients including address, contact details and Job Title of key personnel, ensuring ADMS is updated accordingly
Ensure all key communication with sites is saved in the client files
Support continuous improvement of systems and ways of working including defining system enhancement requests for Eurofins Assurance Online (EAOL) or other supporting software
Document all client info within the audit system – to include all 2nd Party clients as well as external scheme clients
Generate Standard operating procedures (SOPs) for EAOL and Eurofins Assurance US systems
Use and implement of EAOL as certification tool, maintaining accurate data
Follow and document certification processes including uploading of reports, certification decision and certificate generation into EAOL.
Attend & participate in team meetings
Ensure accurate pricing, for efficient invoicing. Including follow up on collection of overdue invoices
Execute withdrawal of certification when payment is not received, or site no longer meets certification requirements
Manage cadence of all surveillance, monitoring, or recertification activities
In addition, any other duties which may reasonably be expected to fall within the scope of this position, as assigned.