Program Coordinator 2 - Service Line

St. Luke's Health System•Boise, ID

About The Position

The Clinical Quality Program Coordinator provides operational coordination and clinical quality support for an assigned service-line program. The coordinator manages applicable clinical registry activities; monitors patient outcomes, program performance, and regulatory requirements; and facilitates coordination among physicians, advanced practice providers, clinic teams, inpatient teams, procedural areas, and operational leaders. The coordinator translates clinical and registry data into actionable information, identifies opportunities for improvement, and supports changes that improve program effectiveness, patient outcomes, data integrity, and regulatory readiness.

Requirements

Operational coordination and clinical quality support for an assigned service-line program.
Management of applicable clinical registry activities.
Monitoring of patient outcomes, program performance, and regulatory requirements.
Coordination among physicians, advanced practice providers, clinic teams, inpatient teams, procedural areas, and operational leaders.
Translation of clinical and registry data into actionable information.
Identification of opportunities for improvement.
Support of changes that improve program effectiveness, patient outcomes, data integrity, and regulatory readiness.
Timely, accurate clinical data abstraction, entry, validation, correction, and submission.
Consistent application of registry definitions, inclusion criteria, time frames, and documentation requirements.
Review of multiple clinical documentation sources.
Resolution of discrepancies.
Clarification of documentation when the available record does not support a definitive response.
Maintenance of submission readiness.
Correction of data-quality errors.
Support of registry audits and validation activities.
Monitoring of outstanding cases, follow-up requirements, deadlines, and data completeness.
Serving as a clinical quality resource and point of coordination for physicians, advanced practice providers, nurses, operational leaders, and other program stakeholders.
Clear and respectful communication of registry requirements, performance findings, documentation needs, and program priorities.
Facilitation of case reviews, program meetings, and follow-up on assigned decisions or action items.
Building productive working relationships.
Influencing improvement without relying on formal authority.
Maintenance of confidentiality.
Appropriate communication of sensitive performance information.
Collection, analysis, and reporting of patient outcomes, process measures, volumes, complications, and other program indicators.
Preparation of scorecards, case summaries, presentations, and concise reports for clinical and operational stakeholders.
Identification of trends, variation, documentation gaps, and opportunities for improvement.
Support or leadership of defined quality-improvement activities.
Monitoring of implemented changes to ensure they achieve the intended result.
Connection of registry findings with clinical workflows and practical recommendations.
Abstraction, validation, quality review, correction, and submission of required LAAO registry records.
Tracking of base procedures and required longitudinal follow-up activity.
Coordination of registry-related information with clinic, inpatient, procedural, imaging, and follow-up teams.
Partnership with physicians and advanced practice providers to clarify documentation and review outcomes.
Support of adverse-event review, registry reporting, scorecards, program meetings, and improvement initiatives.
Maintenance of awareness of applicable coverage, registry, device, and documentation requirements.

Nice To Haves

Experience in cardiovascular, procedural, critical care, specialty clinic, or another setting related to the assigned program.
Experience with clinical registries, chart abstraction, audits, accreditation, performance measurement, or quality improvement.
Experience coordinating work across clinical departments or care settings.
Working knowledge of Excel, data validation, reporting, or data visualization.
Formal training in quality improvement, process improvement, project coordination, or change management.

Responsibilities

Manages applicable clinical registry activities.
Monitors patient outcomes, program performance, and regulatory requirements.
Facilitates coordination among physicians, advanced practice providers, clinic teams, inpatient teams, procedural areas, and operational leaders.
Translates clinical and registry data into actionable information.
Identifies opportunities for improvement.
Supports changes that improve program effectiveness, patient outcomes, data integrity, and regulatory readiness.
Identifies eligible cases and completes timely, accurate clinical data abstraction, entry, validation, correction, and submission.
Applies registry definitions, inclusion criteria, time frames, and documentation requirements consistently.
Reviews multiple clinical documentation sources, resolves discrepancies, and seeks clarification when the available record does not support a definitive response.
Maintains submission readiness, corrects data-quality errors, and supports registry audits and validation activities.
Monitors outstanding cases, follow-up requirements, deadlines, and data completeness.
Serves as a clinical quality resource and point of coordination for physicians, advanced practice providers, nurses, operational leaders, and other program stakeholders.
Communicates registry requirements, performance findings, documentation needs, and program priorities clearly and respectfully.
Facilitates case reviews, program meetings, and follow-up on assigned decisions or action items.
Builds productive working relationships and influences improvement without relying on formal authority.
Maintains confidentiality and communicates sensitive performance information appropriately.
Collects, analyzes, and reports patient outcomes, process measures, volumes, complications, and other program indicators.
Prepares scorecards, case summaries, presentations, and concise reports for clinical and operational stakeholders.
Identifies trends, variation, documentation gaps, and opportunities for improvement.
Supports or leads defined quality-improvement activities and monitors whether implemented changes achieve the intended result.
Connects registry findings with clinical workflows and practical recommendations.
Manages abstraction, validation, quality review, correction, and submission of required LAAO registry records.
Tracks base procedures and required longitudinal follow-up activity.
Coordinates registry-related information with clinic, inpatient, procedural, imaging, and follow-up teams.
Partners with physicians and advanced practice providers to clarify documentation and review outcomes.
Supports adverse-event review, registry reporting, scorecards, program meetings, and improvement initiatives.
Maintains awareness of applicable coverage, registry, device, and documentation requirements.