Program Coordinator- NYC SBS APEX Accelerator/MWBE Vendor Services

City of New York•New York, NY

18h

About The Position

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for New Yorkers by connecting people to good jobs, strengthening businesses, and building a fairer economy. Its Division of Economic & Financial Opportunity promotes a competitive and diverse New York City business environment by supporting minority-owned, women-owned, and other small businesses seeking government contracts. The NYC SBS APEX Accelerator / M/WBE Vendor Services Unit provides free assistance to New York City small businesses interested in selling goods or services to government agencies. Assistance includes one-on-one counseling, workshops, and training on becoming a government contractor, finding contract opportunities, and competing for and performing on government contracts. The Program Coordinator supports delivery of procurement and business technical assistance, educational workshops, and program performance tracking. The role works closely with the Executive Director of the NYC SBS APEX Accelerator to ensure accurate documentation of program goals and reports directly to the Executive Director of the APEX Accelerator / M/WBE Vendor Services programs. The position may be eligible for remote work up to two days per week under the City and DC37 Remote Work Pilot Program, though in-person attendance may be required when operational needs warrant.

Requirements

High school graduation or equivalent and three years of experience in community work or community-centered activities related to the described duties; or equivalent education and/or experience.

Responsibilities

Assist the Unit’s Executive Director and program staff with programs and initiatives, including CRM data entry, compiling reporting data, coordinating success stories, preparing presentation materials, and other unit tasks.
Manage the Unit telephone hotline and Outlook mailboxes to ensure timely intake of requests for assistance from program participants.
Coordinate pre- and post-workshop activities, including Eventbrite and Zoom check-in and MS Dynamics CRM data reconciliation.
Liaise with DEFO teams, including M/WBE Certification, Division of Labor Services, and Strategy and Analytics, to resolve vendor-initiated issues.
Support collection and maintenance of program-related online and hard-copy content, including workshop and marketing collateral in the Shared Drive.
Maintain the standard operating procedures documentation library for Unit programs.
Coordinate receipt of program metrics and performance reports from program managers and contractors.
Administer program-related surveys following events.
Assist with maintaining program assessment tools, performance reports, and surveys.
Provide input and observations about program delivery to help improve the Unit’s services.
Collect and maintain success story documents, electronically organizing stories from M/WBEs who won contracts with the Unit’s support.
Provide event support for Unit events, including workshops, Small Business Expo, Procurement Fair, Borough Forums, graduations, marketing efforts, and assigned special projects.