Program Coordinator

Pulford Community Living Services•Winnipeg, MB

23d•Onsite

About The Position

The Program Coordinator supports individuals we serve in residential/day service settings. They must be a passionate leader who can successfully assist in directing supervisors and support staff to provide high quality services to individuals we support. In addition to ensuring the overall health and safety of the people we support, the Program Coordinator also ensures the effective and efficient use of available resources and will follow through with all job duties consistent with the agency mission, vision, and values.

Requirements

Minimum of 3 years' experience in a leadership role managing staff is required
Experience handling staff performance, conflict, and service delivery issues
Bachelor’s degree in a related field is preferred
Equivalent combination of education and experience will be considered
Clear decision-making in fast-moving environments
Strong communication (written and verbal)
Ability to manage competing priorities without losing structure
Practical problem-solving and sound judgment
Valid Class 5F Manitoba driver’s license
Access to a reliable vehicle
Availability for evenings, weekends, and on-call rotation

Nice To Haves

Background in community services, healthcare, or residential support is an asset

Responsibilities

Oversee scheduling, staffing coverage, and on-call coordination
Ensure compliance with licensing, safety, and regulatory requirements
Maintain accurate documentation (reports, incidents, case files)
Develop and adjust service strategies based on individual progress
Monitor program effectiveness through consistent communication with stakeholders
Report concerns, risks, and required changes to senior leadership
Direct supervisors and support staff in delivering structured, person-centered services
Translate individual plans into daily service execution and measurable outcomes
Identify service gaps and implement corrective actions
Conduct performance reviews and address performance or conduct issues
Provide ongoing training and real-time support to frontline teams
Assist in the recruitment, hiring, training, supervision, coordination and performance of Direct Support staff and Managers
Monitor program-related expenses and individual financial support
Approve time sheets, payroll inputs, and related administrative processes
Supervise completion of social allowance annual reviews and income tax
Liaise with families, community partners, management, and external agencies
Maintain consistent communication across internal teams and departments