Program Coordinator

ALI FORNEY CENTER•New York, NY

16d•$30 - $30•Hybrid

About The Position

The Housing Program Coordinator provides administrative, operational and communication support to ensure day-to-day functioning of assigned housing programs. This role serves as a central point of coordination between program staff and leadership, helping to ensure information is communicated accurately, operational needs are addressed proactively and program expectations are consistently implemented. By managing administrative systems, supporting program logistics and strengthening communication, the Program Coordinator allows leadership to focus on supervision, resident outcomes and program quality while promoting collaboration across the Housing team.

Requirements

High School Diploma or equivalent required
Minimum of one (1) year of experience providing administrative, operational, programmatic or coordination support in a residential housing, non-profit or social services environment
Strong organizational skills with the ability to manage multiple priorities, deadlines and administrative systems simultaneously
Strong written and verbal communication skills with the ability to communicate information clearly and professionally across multiple levels of an organization

Nice To Haves

Experience working in LGBTQIA+ affirming housing, shelter, transitional living, supportive housing or youth-serving programs
Experience coordinating meetings, trainings, groups, activities, orientations or other program events
Experience with inventory management, purchasing, petty cash, supply coordination, work orders or other operational processes
Experience serving as a communication liaison or bridge between frontline staff and organizational leadership
Familiarity with DYCD, HUD or other regulatory and compliance requirements related to housing or social service programs
Knowledge of LGBTQIA+ youth homelessness, trauma-informed care, harm reduction and positive youth development

Responsibilities

Maintain & organize: Client charts, Log Books, Incident report binders, Group notes & program documentation
Track & manage OMNY cards, petty cash & check requests
Support data entry and reporting needs
Support Director of Housing Programs with calendar management & scheduling
Manage inventory tracking (food, supplies, program materials)
Submit & follow up on IT and facilities work orders
Ensure sites remain stocked and organized
Support scheduling of groups & activities
Assist with intake preparation & orientation logistics
Help coordinate training and meetings
Work with Youth Counselors on creation of groups/activities
Provide shift coverage as needed
Support staff during high-need periods or gaps while maintaining primary administrative responsibilities
Serve as a communication liaison between program staff (Youth Counselors, Social Workers, Case Managers, etc) and housing leadership to promote clear, timely and consistent communication
Help identify communication gaps and ensure important resident or operational information is shared with the appropriate team members
Follow up on action items discussed during treatment team meetings, staff meetings and care conferences
Promote collaboration across departments by ensuring operational information is communicated efficiently
Act as a readily accessible operational resource for program staff by helping navigate program procedures, locating resources and coordinating follow-up on non-clinical concerns
Support staff in obtaining the tools, supplies and information needed to perform their responsibilities effectively
Assist with onboarding and orientation of new staff by reinforcing operational workflows and program expectations
Assist with group facilitation as needed
Attend Care Coordination meetings to distribute resident information to appropriate housing teams