Program Coordinator

Kentucky Personnel Cabinet•Frankfort, KY

1d•Onsite

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services and the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Division of Driver's Licensing as a Program Coordinator in Franklin County, you’ll have the opportunity to provide high-level professional administrative support to internal staff and leadership related to an agency's business operations.

Requirements

Experience with phone and face-to-face customer service.
Experience with collecting money and providing a service.
Experience with data management in processing systems.
Experience providing training to subordinates.
Graduate of a college or university with a bachelor's degree.
Three years of professional experience in management or administration.
Applicants must be currently authorized to work in the United States for any employer.

Nice To Haves

A master's degree will substitute for one year of the required experience.
Administrative or business experience will substitute for the required education on a year-for-year basis.

Responsibilities

Review and analyze complex applications by screening original legal documents presented for vetting Identity to determine eligibility to obtain identification by ID, Permit, or Driver's License.
Assist customers in reviewing and processing any documents acceptable to provide a service in the KY Driver's License Information System in determining a driver's status for issuance.
Provide professional customer service by phone; email, and face-to-face services.
Process fees and complete daily reconciliation reports.