Program Coordinator

Felton Institute•San Francisco, CA

8h•Onsite

About The Position

The Program Coordinator supports Felton Institute’s Senior Division and the Foster Grandparent Program (FGP) and Senior Companion Program (SCP). The role coordinates project activities in cooperation with the project director and volunteer station staff, and facilitates placement of Foster Grandparent and Senior Companion volunteers at community-based child-centered and older adult-centered sites throughout San Francisco. The coordinator provides volunteer orientation, in-service instruction, supervision, information, and support, while working with station staff to plan assignments, monitor progress, and build positive working relationships between volunteers and staff. The position manages volunteer recruitment, interviews, background checks, vetting, training, outreach, recognition, timesheets, stipend data, and program reporting. It also provides administrative support to the program manager and performs other duties as necessary.

Requirements

At least 2 years of experience supporting a community-based program.
Bachelor’s degree or equivalent educational experience.
Ability to be a team player with a welcoming attitude.
Working knowledge of Microsoft Office Suite.
Strong verbal and written communication skills with attention to detail.
Ability to prioritize projects and follow through in a timely manner.
Strong time management skills.
Strong interpersonal and communication skills.
Focus on building a strong, thriving, and vibrant volunteer program.

Nice To Haves

Experience working with the older adult population.
Professional working proficiency in Cantonese or Spanish.
Ability to create innovative outreach and marketing materials.

Responsibilities

Manage the placement process for new FGP and SCP volunteers, including recruitment, interviews, background checks, and other vetting in alignment with AmeriCorps federal guidelines.
Support outreach activities such as community presentations, staff education, and outreach to service providers, public housing clients, and community members to raise awareness and recruit volunteers.
Use social media and electronic communication to raise awareness of the FGP and SCP programs.
Support volunteers through verbal and written communication and coordinated translation assistance.
Develop and deliver required volunteer training, including pre-service orientations, in-service training, and annual volunteer recertification.
Collaborate on the annual volunteer recognition event, ongoing recognition efforts, and other projects with FSA staff and outside agencies.
Facilitate timely completion and submission of volunteer monthly timesheets; coordinate with station supervisors and provide additional training to station staff.
Coordinate entry of volunteer stipend information into a monthly spreadsheet and submit it to fiscal for processing.
Provide administrative support to the program manager and assist with data collection for monthly, quarterly, and annual reports.
Coordinate volunteer assignments with station staff, assist in developing assignment plans and activities, and monitor progress toward expected outcomes and impact.
Perform other duties as necessary.