Program Coordinator

Boundless Network•Austin, TX

13h•Remote

About The Position

We are seeking a highly organized and proactive Program Coordinator to support a strategic program. This role will be responsible for managing an inventory program that supports a large-scale rewards platform, ensuring merchandise is properly planned, stocked, and fulfilled to support redemption activity. This Program Coordinator will support inventory planning, vendor coordination, fulfillment operations, and program reporting while working closely with internal teams, vendors, and fulfillment partners to ensure the program operates smoothly. The role will also support special kitting and project-based fulfillment initiatives that require coordinating ad-hoc merchandise purchases and shipments to the warehouse for assembly and distribution. The ideal candidate is highly organized, detail-oriented, and comfortable supporting complex operational programs that require coordination across multiple teams and systems.

Requirements

Strong organizational and project management skills
Excellent attention to detail and ability to manage multiple priorities
Experience coordinating vendors, inventory, and fulfillment operations
Ability to analyze data and produce meaningful operational reports
Strong communication and collaboration skills
Ability to work independently while coordinating across multiple teams

Nice To Haves

Experience in promotional products, branded merchandise, or a related industry
Experience managing inventory programs or ecommerce fulfillment operations
Familiarity with warehouse fulfillment processes and kitting projects
Experience working with reporting tools and operational data analysis

Responsibilities

Inventory Program Management Own the inventory program supporting a large-scale rewards platform and ensure redemption merchandise is properly planned and available.
Forecast inventory needs based on historical redemption trends and program seasonality
Monitor inventory levels stored at the warehouse and ensure adequate stock is available for redemption activity
Review low inventory alerts and redemption velocity to identify replenishment needs
Coordinate inventory counts and reconciliation with fulfillment partners
Plan seasonal inventory builds ahead of peak program periods
Manage replenishment orders with suppliers to maintain inventory availability
Confirm inbound inventory deliveries and validate inventory accuracy Fulfillment Partner Coordination Manage the operational relationship with the program’s fulfillment partner to ensure merchandise is stored, assembled, and shipped according to program requirements.
Coordinate inventory storage and receipt of merchandise at the warehouse
Monitor fulfillment performance and ensure orders are shipped according to program expectations
Work closely with fulfillment partners to resolve shipping issues or delays
Ensure orders flow properly through the fulfillment process
Escalate operational issues that could impact end-user experience Kitting & Special Projects Manage special fulfillment projects that require assembling kits or shipping merchandise for program initiatives.
Manage kitting projects that require multiple items to be assembled and shipped together
Coordinate purchasing of ad-hoc items required for kitting initiatives
Arrange shipment of project merchandise to the warehouse for assembly and fulfillment
Define packaging requirements and kit contents with internal teams and vendors
Track project timelines to ensure items are ready before deadlines Program Reporting & Analysis Provide operational visibility into the program through reporting and performance analysis.
Generate regular program reports related to redemption activity and inventory performance
Analyze merchandise redemption trends and inventory utilization
Compile operational reports for internal leadership and stakeholders
Monitor program performance and identify opportunities to improve inventory planning
Maintain accurate program documentation and reporting dashboards Operational Coordination Collaborate with internal teams and external vendors to support the overall success of the program.
Work closely with program leadership and operations teams to ensure smooth program execution
Coordinate with suppliers regarding production timelines and order status
Assist with troubleshooting order or inventory issues when they arise
Maintain clear documentation of program workflows and operational processes