Program Coordinator

The Salvation Army•Oakland, CA

12d•$33 - $38•Hybrid

About The Position

Job Description Summary: The Program Coordinator provides integrated support across student recruitment engagement, enrollment transition, student success coordination, and program operations primarily for the BHS, MHA, and MFT programs within the College of Health Sciences. The position will also provide in-person support to the MBS for select events (twice annually) as well as BHS, MHA, and MFT (once annually). This position operates in a dual-capacity model that blends concierge-style student engagement with internal program coordination and operational support. The role serves as a primary point of contact for prospective, admitted, and continuing students while working collaboratively with Admissions, Marketing, faculty, and program leadership to support enrollment strategy and student success outcomes. This position does not perform centralized Admissions processing functions but provides program-level subject matter expertise, applicant engagement support, and enrollment transition coordination. Duties and Responsibilities: Duties and Responsibilities: I. Program Operations & Administration — 40–45% Support day-to-day operational functions across BHS, MHA, and MFT programs Maintain program student records systems and ensure data accuracy and confidentiality Track enrollment, retention, and outcomes data for program planning and accreditation Support catalog, handbook, website, and program materials updates Coordinate student onboarding, orientation, and program transition activities Document and improve internal program workflows and operational processes Coordinate logistics for program meetings, events, and training activities II. Enrollment Coordination, Student Advising & Student Success — 30–35% Advise prospective, admitted, and continuing students on: Program requirements Course sequencing Registration processes Program policies Support admitted student onboarding and transition to enrolled status Serve as liaison between program leadership, faculty, and Admissions regarding student enrollment matters Track enrollment across terms and maintain accurate student records Connect students to institutional academic and support services Support alumni engagement tracking and communication III. Applicant Review Support & Enrollment Transition — 10–15% Review applications for completeness and prerequisite alignment Support GPA review and prerequisite verification within established criteria Maintain applicant data and status updates in institutional systems Coordinate communication and transition from applicant to enrolled student status IV. Outreach, Recruitment Support & Marketing Collaboration — 10–15% Serve as program representative for prospective students and partners Support information sessions, webinars, and student appointments Provide accurate program-specific admissions and career outcome guidance Provide field intelligence and enrollment trend insights to Marketing Contribute content for program marketing and communications materials V. Compliance, Data Security & Institutional Support — 5–10% Ensure FERPA compliance and data confidentiality Support accreditation data preparation and documentation Participate in enrollment planning and forecasting Support cross-functional collaboration with Admissions, Marketing, Registrar, and Student Success VI. Graduation and Special In-Person Events 1-2% In person support participation at select events

Requirements

Bachelor’s degree required (health sciences, business, psychology, education, or related field)
2+ years of experience in higher education program operations, enrollment support, or student services preferred
Demonstrated ability to work with diverse student populations
Strong communication, organization, and data analysis skills
2+ years of experience working with student information systems preferred

Nice To Haves

Master’s degree preferred
2+ years of experience supporting graduate or professional programs
1+ years of experience with student lifecycle management
Demonstrated experience collaborating with marketing and recruitment teams
1+ years of experience supporting accreditation or compliance processes

Responsibilities

Support day-to-day operational functions across BHS, MHA, and MFT programs
Maintain program student records systems and ensure data accuracy and confidentiality
Track enrollment, retention, and outcomes data for program planning and accreditation
Support catalog, handbook, website, and program materials updates
Coordinate student onboarding, orientation, and program transition activities
Document and improve internal program workflows and operational processes
Coordinate logistics for program meetings, events, and training activities
Advise prospective, admitted, and continuing students on: Program requirements Course sequencing Registration processes Program policies
Support admitted student onboarding and transition to enrolled status
Serve as liaison between program leadership, faculty, and Admissions regarding student enrollment matters
Track enrollment across terms and maintain accurate student records
Connect students to institutional academic and support services
Support alumni engagement tracking and communication
Review applications for completeness and prerequisite alignment
Support GPA review and prerequisite verification within established criteria
Maintain applicant data and status updates in institutional systems
Coordinate communication and transition from applicant to enrolled student status
Serve as program representative for prospective students and partners
Support information sessions, webinars, and student appointments
Provide accurate program-specific admissions and career outcome guidance
Provide field intelligence and enrollment trend insights to Marketing
Contribute content for program marketing and communications materials
Ensure FERPA compliance and data confidentiality
Support accreditation data preparation and documentation
Participate in enrollment planning and forecasting
Support cross-functional collaboration with Admissions, Marketing, Registrar, and Student Success
In person support participation at select events