Program Coordinator

Job Duck

10d • $1,200 - $1,300 • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: As a Program Coordinator at Job Duck, you will play a key role in delivering high impact learning and development programs that shape the experience and success of our staffers and clients. This role is ideal for someone who enjoys owning programs end to end, coordinating moving parts, and ensuring every detail contributes to a consistent, high quality experience. You will work cross functionally with trainers, facilitators, and internal stakeholders to manage communications, scheduling, tracking, and continuous improvement. Your work will directly influence engagement, completion, and the overall value of our training initiatives. This position thrives on organization, adaptability, and a strong sense of accountability in a fast paced environment.

Requirements

• 5+ years' experience in similar roles.
• Comfortable managing multiple projects and deadlines simultaneously.
• Must be comfortable working with distributed teams
• Experience coordinating programs, training initiatives, or learning operations
• Ability to manage multiple projects, deadlines, and stakeholders simultaneously
• Strong written and verbal communication skills
• High attention to detail and follow through
• Comfortable transitioning processes from manual to automated environments

Nice To Haves

• Preferrable: Bachelor's in Business Administration or similar.
• Preferrable: Certification in Training, Facilitation and/or Learning and Development.

Responsibilities

• Own ticket tracking and resolution workflows using Zendesk, ensuring timely follow up and visibility
• Manage participant facing communications such as reminders, updates, and program information
• Maintain course and subject catalogs to ensure content remains relevant and industry aligned
• Ensure clarity around program expectations, time commitments, and value for participants
• Monitor program performance metrics such as participation, completion, and engagement, taking action when goals are not met
• Own and oversee the full execution of staffer training and development programs, including communication, scheduling, coordination, and session delivery
• Review feedback and performance data to identify operational improvements and automation opportunities
• Coordinate with internal teams to capture and evaluate program impact and value proposition
• Track and maintain accurate data related to participant enrollment, attendance, completion, and progression

What This Job Offers

• Job Type: Full-time