Program Coordinator - 5089

Bronxworks•Bronx, NY

38d•Hybrid

About The Position

Bro nxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. This initiative connects families to food resources such as SNAP, WIC, and emergency food programs. The program promotes food security by helping individuals overcome eligibility and access challenges. Position Summary The Volunteer Coordinator is responsible for coordinating volunteer opportunities for SNAP recipients participating in work activity requirements and workforce development programs. The Coordinator will accept and review referrals, assess participant eligibility and readiness, facilitate volunteer placements, maintain compliance records, and provide ongoing support to participants and volunteer sites. This position works closely with the Vice President of Workforce Development to ensure program goals, participant engagement, and compliance requirements are met. The Floater provides supervisory coverage, guidance, and operational support to staff across multiple program sites to ensure the seamless delivery of services during the absence of a supervisor. This position assists individuals and families in accessing public benefits, homelessness prevention resources, and other supportive services while maintaining high standards of customer service, program compliance, and adherence to agency policies and procedures.

Requirements

Minimum of 2 years of experience in workforce development, volunteer management, case management, or human services.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities and maintain accurate records.
Proficiency in Microsoft Office Suite and database management systems.
Advanced-level professional competency in written and spoken English language is required.
Authorization to work in the United States for any employer is mandatory.

Nice To Haves

Bachelor's degree in Human Services, Social Work, Public Administration, Workforce Development, or a related field preferred.
Experience working with SNAP recipients or underserved populations preferred.

Responsibilities

Receive, review, and process referrals from internal and external partners.
Conduct participant intake, orientation, and eligibility verification.
Review applications and supporting documentation for completeness and program eligibility.
Assess participant interests, skills, barriers to employment, and volunteer readiness.
Maintain accurate participant records in designated databases and case management systems.
Monitor participant enrollment and track attendance, participation, and completion.
Identify, develop, and maintain volunteer opportunities for SNAP recipients.
Match participants with appropriate volunteer assignments based on skills, interests, and career goals.
Coordinate placement schedules and volunteer assignments with host sites.
Conduct volunteer orientations and provide information regarding expectations, workplace conduct, and program requirements.
Serve as the primary point of contact for participants and volunteer site supervisors.
Monitor volunteer placements to ensure successful participation and compliance.
Provide coverage at various program locations as needed due to staff vacancies, leave, training, or other absences.
Assist individuals and families in applying for and maintaining public benefits, including cash assistance, SNAP, Medicaid, rental assistance, and other supportive services.
Maintain accurate and timely client records, case notes, and documentation in agency databases and reporting systems.
Conduct client intake interviews and determine eligibility for available programs and services.
Provide information, referrals, and advocacy to help clients access community resources.
Ensure compliance with program guidelines, confidentiality requirements, and agency policies.
Respond to client inquiries and provide excellent customer service in person, by phone, and electronically.
Collaborate with supervisors, case managers, and community partners to coordinate services and resolve client concerns.
Assist with administrative tasks, data entry, reporting, and special projects as assigned.
Adapt quickly to different program environments, procedures, and staffing needs across multiple sites.
Assist participants in addressing barriers to participation, including transportation, childcare, and scheduling concerns.
Reinforce professionalism, workplace etiquette, and employability skills.
Refer participants to workforce training, education programs, supportive services, and employment opportunities.
Ensure compliance with SNAP, agency, funder, and program requirements.
Track and document volunteer hours and participant progress.
Prepare reports on participant outcomes, placements, attendance, and program performance.
Maintain confidential participant records in accordance with agency and regulatory requirements.
Participate in audits, monitoring visits, and quality assurance reviews.
Maintain accurate databases and participant files.
Prepare correspondence, reports, and program updates for leadership.
Assist in developing program procedures, workflows, and participant tracking systems.
Schedule participant appointments, orientations, and follow-up meetings.
Support special workforce development initiatives and projects as assigned.
Work directly with the Vice President to support workforce development initiatives and strategic goals.
Provide regular updates on participant enrollment, outcomes, and program performance.
Assist with program planning, implementation, and evaluation activities.
Support grant-funded initiatives and performance reporting requirements.
Participate in staff meetings, case conferences, and program improvement efforts.