Program Coordinator, Training Support
About The Position
The National Children’s Advocacy Center (NCAC) is seeking an experienced Program Coordinator to join our team of administrative professionals who coordinate training and logistics for world-renowned child forensic interviewers. The NCAC conducts a variety of training for child abuse professionals worldwide, and you can be a part of our mission - To Champion and Strengthen the Global Response to Child Abuse. As a member of our team in Huntsville, AL, you will provide administrative support to our Forensic Interview Trainers and coordinate their virtual and on-site trainings. This role is often a client’s first contact with NCAC and requires a high level of professionalism and clear communication. You will manage all aspects of training logistics and resources across platforms, coordinating logistics with staff, partners, and consultants, and supporting the development of reports.
Requirements
- A high school diploma or GED is required
- Minimum of two years of customer service experience
- Minimum of two years of professional experience working in program coordination, event planning, training support, or administrative operations
- Minimum of two years of experience with data entry and management, report writing, and learning management systems preferred
- Proficiency in Microsoft Office Suite
- Must possess a valid U.S. driver's license and reliable transportation
- Read, write, and speak English.
Nice To Haves
- A bachelor's degree is preferred
- Fluency in Spanish is a plus.
Responsibilities
- Serving as the primary point of contact for training participants
- Managing training registrations and payment processing
- Setting up an online course within our learning management system
- Helping a training participant work through technical difficulties in accessing a document or virtual training
- Managing printing, shipping, and supply inventory
- Submitting travel receipts through SAP Concur on behalf of an instructor
- Entering evaluation data into a spreadsheet
- Formatting, editing, and updating Word documents, PowerPoint slides, or PDFs
- Communicating with contracted facilitators to schedule training support
Benefits
- NCAC observes 14 holidays and has a generous leave policy.
- Health, dental, vision, and life insurance
- Employee Assistance Program
- 401(k) Retirement Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
