Program Coordinator/ Scheduler - Urology - Harborview
About The Position
Harborview Medical Center’s Urology Clinic is hiring a Program Coordinator/Scheduler to manage and improve referral workflows. The clinic provides care for adults with urinary tract problems, including urinary incontinence, bladder dysfunction, kidney stones, tumors of the bladder, kidney, and prostate, erectile dysfunction, and trauma-related conditions. It also provides evaluation, management, patient education, and pre- and post-operative counseling for patients needing surgery due to trauma or disease. The position oversees referral processing, including clinical triage, scheduling, documentation, and authorization. The coordinator serves as a primary contact for referrals, new patients, and referring providers; maintains referral records in Epic; and works with clinical and administrative teams to support authorization, financial counseling, and billing compliance. The role also collaborates on process improvements, staff education, quality initiatives, and interdisciplinary problem-solving. This is a regular, full-time, 100% FTE position working 40 hours per week, Monday through Friday, on-site with no telework. The schedule is day shift. The hourly pay range is $23.41 to $33.47.
Requirements
- High school graduation or equivalent, and two years of experience in the program specialty, or equivalent education/experience.
- Strong communication, interpersonal, and customer service skills.
- Proficiency with computer systems and electronic health records.
- Ability to organize and prioritize multiple tasks, meet deadlines, and manage competing demands.
- Strong problem-solving skills and attention to detail.
- Ability to collaborate effectively with physicians, clinical teams, administrative staff, and external providers.
- Commitment to quality improvement, efficient workflows, and excellent patient service.
Responsibilities
- Develop, implement, document, and maintain standardized referral workflows, including specialty-specific processes, staff roles, forms, and communication tools.
- Oversee referral processing to ensure appropriate clinical triage, scheduling, complete documentation, and timely authorization.
- Serve as the primary contact for incoming referrals, new patients, and referring providers; communicate referral status, resolve issues, and troubleshoot missing or lost referrals.
- Maintain referral tracking and documentation in Epic, ensuring accurate information and appropriate follow-up.
- Coordinate with clinical teams, Managed Care, Financial Services, and Patient Financial Relations to support authorization requirements, financial counseling, and billing compliance.
- Collaborate with physicians and staff to improve referral processes, provide education, and support consistent workflow implementation.
- Participate in staff meetings, quality improvement initiatives, and interdisciplinary problem-solving activities.
- Perform other related duties as assigned.
Benefits
- Benefits are available; details are provided through the University of Washington staff benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
