Program Coordinator / Portfolio Analyst

EdgeConneX•Herndon, VA

7h•$90,000 - $95,000•Remote

About The Position

Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do. Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers. The Program Coordinator serves as the operational backbone of the CIO's Product and Program Management Office (PPMO). This role owns the mechanics of the IT governance process — intake management, tracker maintenance, report production, automation workflows, and data hygiene — so that the strategic PPMO staff (Program Managers, Product Managers, Technical Project Managers) can focus on facilitation, stakeholder management, and cross-team coordination. This is a remote role within the US but EST work hours are required.

Requirements

2–4 years of experience in project coordination, PMO support, or business analysis
Experience in an IT or technology organization
Proficiency with Microsoft Office
Proficiency with Jira for backlog management, sprint tracking, and agile workflow administration (required)
Strong data organization and visualization skills — can build clean dashboards
Demonstrated ability to manage multiple concurrent processes with attention to detail and deadlines

Nice To Haves

Active Scrum Master experience — comfortable facilitating ceremonies, managing backlogs, and coaching agile practices on a delivery team
Experience with automation tools (Zapier, Power Automate, UiPath)
Exposure to AI-assisted productivity tools (Claude, ChatGPT, Gemini)
Scaled Agile certification strongly preferred: SAFe Scrum Master (SSM), or SAFe Agilist (SA); CSM or PSM accepted in lieu
Experience with Coda as a documentation and workflow platform (preferred); ability to build Coda docs, automations, and dashboards is a strong differentiator
PMI-CAPM, Lean Six Sigma Green Belt, or equivalent certification (valued but not required)

Responsibilities

Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/JIRA)
Work with team leads to ensure PPMO tools and processes are being utilized.
Build and maintain dashboard views in Coda/JIRA for leadership consumption
Compile capacity utilization snapshots and impact summaries from team-reported data
Build and maintain automation workflows to reduce manual PPMO overhead through tooling
Leverage AI tools (Claude, ChatGPT) for drafting summaries, meeting minutes, requirements, report templates etc.
Facilitate sprint ceremonies for PPMO-aligned delivery teams: sprint planning, daily stand-ups, sprint reviews, and retrospectives
Manage and maintain Jira boards: configure sprints, maintain backlogs, track velocity, and enforce Definition of Done standards
Produce sprint metrics and burn-down/burn-up reporting for leadership; surface delivery risk early and recommend corrective actions