Program Coordinator / Patient Scheduler - Harborview Medical Center's Foot, Ankle and Hand Clinics

University of Washington•Seattle, WA

7d•Onsite

About The Position

Harborview Medical Center's 6NJB Foot, Ankle and Hand Clinics has an outstanding opportunity for a Program Coordinator. This role involves coordinating patient flow, managing disability claims and FMLA paperwork, serving as a patient advocate, and facilitating efficient patient care. The Program Coordinator will also be responsible for revenue and data collection related to these claims and may direct the work of others. Within 6 months of hire, new hires must also participate in COHE training, an L&I orientation, shadow an experienced HSC, and obtain an L&I Provider Number.

Requirements

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience

Responsibilities

Coordinate patient’s entry into and through the health care system as related to a patient’s disability claims
Coordinate and Complete all paperwork and correspondence requirements related to patients’ medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery)
Coordinate patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions
Facilitate delivery of efficient patient care with coordination of services with the patient medical visit
Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolve
Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies
Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physicians
Complete the necessary forms and corresponding billing documentation
Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected
Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery)
Budget Monitoring: correct L&I billing and reimbursement figures, monitoring patient spend down accounts
Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs
Compose Correspondence and record patient information in the chart
Timely Completion of disability and FMLA forms
May direct the work of others
Participate in COHE training
Participate in an L&I orientation at L&I headquarters in Tumwater
Spend 4 to 8 hours shadowing an experienced HSC at another COHE
Obtain an L&I Provider Number in order to bill for his/her time