Driver Ed Trn School Compl Officer

State of North Carolina•Nash County, NC

About The Position

The Driver Education Training School Compliance Officer (DETSCO) oversees private, for-profit, non-commercial driver education businesses and instructors, referred to as commercial driver training schools under Article 14 of Chapter 20. The officer serves as a resource to help these entities meet statutory requirements in the North Carolina General Statutes and enforces regulations in the North Carolina Administrative Code. The position is responsible for operations in eastern North Carolina and offers options to work from a satellite or remote location; the physical office address may change. The role requires understanding legislative guidelines, laws, policies, and procedure manuals governing the Division and commercial driver training schools. The officer responds to questions on these subjects from school personnel, instructors, students, parents, Division staff, legislative personnel, and other sources. The officer may also supervise or coordinate other employees and must respond to directions from their supervisor.

Requirements

Bachelor’s degree from an appropriately accredited institution and three years of experience in the program related to the area of assignment, or an equivalent combination of education and experience.
Ability to comprehend legislative guidelines, laws, policies, and procedure manuals governing the Division and commercial driver training schools.
Teaching and training abilities related to NC DMV policies and procedures.
Vast knowledge of fundamental non-commercial driver education principles, methods, practices, skills, laws, and regulations.
Excellent customer service skills.
Exceptional organizational skills.
Time management skills.
Excellent communication and public relations skills.
Decision-making and analytical skills.
Experience planning, organizing, and coordinating various activities.
Ability to work independently.
Ability to respond to direction from a supervisor.

Nice To Haves

Experience analyzing and auditing information to make best-practice decisions.
Experience providing instruction online and in-person classroom settings.
Knowledge of non-commercial driver education laws and regulations.
Experience preparing, writing, and delivering reports.

Responsibilities

Conduct Basic Driver Education Instructor Courses online or in person using the existing 80-hour curriculum.
Develop new course curriculum or update existing materials as laws and regulations change.
Teach the Vision and Medical Screening Course required by G.S. 20-7(m)(1).
Conduct annual inspections of existing commercial driver training school locations.
Conduct inspections required before a new commercial driver training school location can open.
Conduct classroom and in-car instructor observations required in 19A NCAC 03I .0500.
Conduct facility and examiner inspections of privatized road-testing organizations as allowed by G.S. 20-329.
Investigate complaints regarding commercial driver training schools and/or instructors.
Represent the Division at conferences or meetings regarding commercial driver training school activities.
Represent the Division at conferences or meetings regarding non-commercial driver education.
Respond to questions about applicable legislative guidelines, laws, policies, and procedures from school personnel, instructors, students, parents, Division staff, legislative personnel, and others.
May supervise or coordinate the activities of other employees.