Program Coordinator - Intensive Services

Omaha Housing Authority • Omaha, NE

18h • Hybrid

About The Position

The Program Coordinator - Intensive Services will provide supervision and oversee outreach, housing relocation, advocacy and supportive services to residents of Omaha Housing Authority under the Choice Neighborhood Implementation Grant for Southside Terrace and Spencer Homes public housing. The Program Coordinator will work to support frontline staff as they meet with residents to provide housing relocation support, case planning, connections to programming/ mainstream resources, and housing stability. This position will work collaboratively with a team of case managers, relocation consultants, and community stakeholders to identify appropriate strategies and interventions to ensure families are stable and thriving.

Intensive case management and supervision responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, autonomy, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Requirements

• Master’s degree in human services or related field and four (2) years’ experience working with low-income individuals or families or equivalent combination of experience and training that provides the required knowledge and skills.
• Bilingual preferred; with the ability to understand and to make one’s self understood to Somali, Arabic, Maay Maay, and/or Spanish speaking individuals
• Required to have proficiency in using the computer, Microsoft Office, Google Docs, and Sheets.
• Excellent skills in the areas of organization, communication, interpersonal relationship building, and self-directed approach to work.
• Must retain all data collected in a confidential manner. Ability to present confidential information and recommendations effectively in oral and written form.
• Must be able to effectively assess participants using technical and operational knowledge.
• Must maintain a valid driver’s license and be insurable under the OHA Auto insurance carrier.
• Must have reliable and insured transportation to perform home visits throughout the work day on a daily basis.
• Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

• Bilingual preferred; with the ability to understand and to make one’s self understood to Somali, Arabic, Maay Maay, and/or Spanish speaking individuals

Responsibilities

• Oversee and supervise team of case managers.
• Lead case coordination meetings with the case management team to review complex cases within the site caseload and to ensure residents are receiving needed supportive services to progress toward their goals.
• Monitor and report out on resident outcomes on a monthly, quarterly, and annual basis.
• Ability to analyze and interpret data, and to brainstorm program design based on resident-driven and data-driven rationale.
• Expand continuum of cohesive support services (health + wellness, education, and workforce + financial management) for residents.
• Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
• Coordinate housing stability efforts by connecting residents to resources and services that help prevent eviction and support long-term housing retention.
• Provide ongoing outreach and marketing to maximize the visibility of existing programs.
• Work closely with local agencies, organizations, and the community to ensure understanding of specific resident needs, service gaps, and to coordinate and/or develop additional services.
• Initiate/ attend partner meetings to case conference specific resident needs, identifying referral options and program/ service gaps.
• Outreach and frequent ongoing collaboration with identified community partners is essential.
• Identify, refer, and regularly check in on warm hand-offs made to community partners.
• Evaluate efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Complete data entry associated with Choice Neighborhood initiatives. Oversee the completion of case manager assigned resident assessments, case plans, referrals, and outcomes.
• Work in collaboration with the Property Manager, maintenance, ROSS/ FSS and other OHA team members to serve tenants and meet identified needs; specifically as it referrers to housing stability and relocation.
• Work is completed in client homes, on-site at property locations, in the community, and other non-traditional settings.
• Ensure safety and security measures are followed.
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency.
• Work both independently, with little supervision, and as a part of a team.
• Utilize trauma-informed care and culturally competent principles in providing services.
• Some travel is required, including use of personal vehicle and transportation of clients.
• Dependable and punctual regarding scheduling and attendance.
• Must be comfortable and effective in facilitating group processes. Performs other program related duties as assigned.
• Works occasional weekend and evening hours, as needed for community events.

Benefits

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees