Program Coordinator III

State of North Carolina•Jackson, NC

1d•$47,703 - $83,479

About The Position

The Program Coordinator III coordinates, administers, and governs the Division’s Professional Services Program, encompassing Construction Engineering & Inspection (CEI), Limited Services Contracts (LSC), and General Engineering Services Consultant (GESC) engagements. The incumbent serves as the program lead and process and policy expert, establishing procedures, applying relevant policies and regulations, resolving program issues, and engaging stakeholders to support compliant and efficient delivery of services across the Division. GESC arrangements provide consulting support for NCDOT project development and reviews under defined restrictions and program guidance; this role ensures division-level execution follows those requirements. The position supports a high-volume, high-risk program associated with Division 14 project delivery, including oversight of multi-million-dollar consultant contracts supporting current and upcoming transportation projects. Accuracy and compliance are important to proper state and federal reimbursement. Working under general supervision, the position has authority to initiate and implement program procedures, interpret and apply policy, and coordinate program functions across Resident Engineers’ Offices, District Offices, Project Development, and the Construction Unit. Outcomes are reviewed through conferences, audits, and results and performance measures. The position exercises independent judgment to establish and apply procedures, recommend policy clarifications and system or process improvements, approve or counter operational actions within delegated limits, and promote consistent interpretations across units. It may lead and provide functional guidance to administrative and clerical personnel supporting program activities. Duty station may vary depending on work assignment. A valid driver’s license and ability to legally operate a motor vehicle are required because of occasional business-related travel and vehicle operation during technician duties. Travel may include trips between company locations or work sites, meetings, training sessions, and field visits to verify formats and acceptable surveying standards and procedures.

Requirements

Bachelor’s degree from an appropriately accredited institution and two years of experience related to the area of assignment, or an equivalent combination of training and experience.
Valid driver’s license and ability to legally operate a motor vehicle.
Occasional business-related travel is required.
Program area requires working knowledge of the Division’s Professional Services Program or working knowledge of contract administration.

Nice To Haves

Considerable knowledge of public or business administration principles and program objectives and standards.
Demonstrated ability to initiate and implement administrative programs and procedures and evaluate their effectiveness.
Demonstrated judgment and discretion in interpreting and applying policies and procedures.
Experience maintaining effective working relationships with agency personnel, officials, and the public.
Working knowledge of SAP, ARIBA, HiCAMS, or equivalent enterprise financial or project systems, as well as data analytics and reporting.
Demonstrated ability to present complex program and financial information clearly.

Responsibilities

Coordinate, administer, and govern the Division’s Professional Services Program, including CEI, LSC, and GESC engagements.
Serve as the program lead and process and policy expert; establish procedures and apply applicable policies and regulations.
Resolve program issues and engage stakeholders to support compliant and efficient delivery of professional services.
Ensure division-level GESC execution aligns with defined restrictions and program guidance.
Oversee consultant contracts supporting Division 14 project delivery and help ensure accuracy and compliance for proper state and federal reimbursement.
Initiate and implement program procedures and coordinate functions among Resident Engineers’ Offices, District Offices, Project Development, and the Construction Unit.
Exercise independent judgment to interpret and apply policy, recommend policy clarifications and process or system improvements, and approve or counter operational actions within delegated limits.
Coordinate consistent interpretation of program requirements across units.
Lead and provide functional guidance to administrative and clerical personnel supporting program activities, as needed.
Travel for business, including between locations and work sites and to meetings, training sessions, and field visits.