Program Coordinator II

Abode • San Jose, CA

1d • $75,000 - $92,000 • Onsite

About The Position

The Program Coordinator will supervise the provision of services to program participants in the County, through direct staff supervision of staff.

Requirements

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 1 year of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Flexible schedule to work evening and weekend hours as needed.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.
• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with tenants, staff, and with community networking and resource building.
• Must have a working knowledge of Psychiatric Disorders.
• Knowledge and ability to implement the following evidence-based models, Psychosocial Rehabilitation, Harm Reduction, and Motivational Interviewing.
• Experience in building supportive and respectful working relationships with participants and staff.
• Practice and knowledge of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
• Experienced in effectively intervening in crisis situations using de-escalation techniques.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

• Provide supervision and leadership and supervision to the assigned team.
• Participate in county wide meetings, provide feedback on successes and necessary system re-designs.
• Engage in on-going tracking and evaluation of program goals and effectiveness.
• Provide support to staff when dealing with client crises and problem solving with managers on challenging participant situations.
• Provide feedback, coaching training, and disciplinary action as needed.
• Work with staff to ensure in real time and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor assigned employee’s contacts with participants to ensure maximization of funding and program deliverables are met.
• Facilitate case conferencing and administrative meetings.
• Develop materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Develop program policy and procedures, services delivery, and other aspects of the program.
• Other duties as assigned.

Benefits

• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees