Service Audit Quality Control

State of North Carolina

1d•Hybrid

About The Position

This position is located in the Retirement Processing Section of the Retirement Systems Division. This position is responsible for processing estimate requests, service purchases, affidavit calculations, service audits, and earnable allowance request.

Requirements

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

Demonstrated experience conducting research activities.
Demonstrated experience delivering training or instructional programs.

Responsibilities

Performs service audits by reviewing member history and employer reports to determine months of creditable service; research gaps in employment history; analyzes service related to disability requests.
Processes refunds to employers where contributions were made inappropriately and must be returned; research non-contributory time associated with Workers’ Compensation and disability.
Verifies information with employer on employment dates, employment gaps, length of service and any other member history.
Estimates the cost-of-service purchases such as Military, other state, and withdrawn.
Calculates estimates concerning members with State and Local service credits
Contacts employer if there is an error in reporting or if there are gaps in the provided information.
Discusses service purchases and options associated with members possessing State and local service credits.