Program Coordinator I

Commonwealth of Massachusetts • Chelsea, MA

1d

About The Position

This role involves researching and processing civil background check requests, reviewing and screening criminal background requests in accordance with Massachusetts General Laws, and conducting further research through various databases to ensure accurate dissemination of information. The position also includes responding to inquiries via phone and email regarding background services, iCORI, SAFIS, and firearms license applications. Additionally, the role requires analyzing and resolving end-user issues with iCORI and SAFIS, processing paper iCORI requests, and assisting with intern training.

Requirements

• Ability to communicate clearly to individuals and groups.
• Ability to analyze information provided by constituents and develop relevant problem resolution strategies.
• Strong customer service skills.
• Ability to work well individually or in groups.
• Ability to provide effective and timely resolution for a range of constituent inquiries.
• Ability to speak and write clearly in English.
• Strong Organizational and time management skills.
• Ability to establish and maintain harmonious working relationships with others.
• Strong knowledge of the Microsoft Office suite of applications.
• Ability to gather information, analyze data collected, draw conclusions, and present conclusions in oral and written form.
• Two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• OR A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• OR A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

• Experience with SAFIS, iCORI, and NCJA.
• Knowledge of Massachusetts General Laws related to background checks.
• Experience with FBI CHRI and CORI record classification and screening.

Responsibilities

• Research and process civil background check requests received daily in various online candidate queues including SAFIS, iCORI, and NCJA.
• Review and screen criminal background requests prior to distribution in various queues and stages for disposition type, offense type, incarceration release dates and several Criminal Offender Record Information levels of access in accordance with the Massachusetts General Laws.
• Conduct further research through query of relevant databases and systems to ensure accurate results are being disseminated.
• Ensure FBI CHRI and CORI records are accurately classified and screened in accordance with applicable laws.
• Ensure FBI CHRI and CORI records are screened daily and records identified that may require additional research.
• Answer Civil Background Services main line and email to assist callers with questions regarding iCORI or SAFIS related records.
• Answer the firearms license hotline to assist callers with name/address changes, retrieving PINs, and providing the status of firearms license applications.
• Research and analyze questions and/or issues reported from end users regarding issues encountered with the use of the iCORI and SAFIS and escalates issues accordingly.
• Process and disseminate paper iCORI requests.
• Assist with the training of interns.
• Perform other related duties as required and directed.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level