DMV - Program Coordinator I

State of North Carolina • New Bern, NC

5d • Onsite

About The Position

This position is an anticipated vacancy at the Raleigh Central Services Office within the NC Department of Transportation's Division of Motor Vehicles. The primary purpose of this role is to provide exceptional customer service by assisting customers with vehicle registrations and title transactions in North Carolina. The position requires strong technical, administrative, and customer service skills, along with extensive knowledge of North Carolina General Statutes, policies, and procedures governing the issuance of titles and other official credentials.

Requirements

• Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.
• Working knowledge of DMV general statutes, policies and procedures.
• Working knowledge of vehicle registration procedures.
• Experience with a personal computer and mainframe database.
• Experience using a calculator, workstation laser printer, fax machine & copier.
• Experience recording, compiling, summarizing & analyzing data.
• Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.
• Experience explaining & interpreting policies, regulations, & programs.
• Experience balancing a cash drawer.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials.
• Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates in accordance with established requirements.
• Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.
• Accept and process payments for driver license penalties, fees, and other applicable transactions.
• Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures.
• Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level