DMV - Administrative Specialist I

State of North Carolina • Nash County, NC

2d

About The Position

The Administrative Specialist I position is within the DMV Liability Insurance Unit and is responsible for reviewing and interpreting customer case files, preparing appropriate correspondence, and entering civil penalties and restoration fees when an insurance lapse occurs. The selected candidate will provide assistance to North Carolina citizens regarding complex registration and insurance-related case files, including cases involving incorrect information, insurance penalties, and correspondence submitted by customers. They will also research and respond to customer inquiries; carefully review fees associated with license plate renewals; opening and closing cash drawers; and accurately balance cash receipts at the end of each workday. The Administrative Specialist I candidate will process the required forms, approve refunds, and post checks to insurance files on a daily basis to clear or update customer accounts. Additional duties include performing insurance verifications and responding to inquiries from License Plate Agency (LPA) representatives through email and faxed documentation. The position requires the use of mainframe applications, including STARS, LITES, and SADLS, to research, process, and maintain customer and insurance-related records.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
• Knowledge of office/ work unit procedures, methods, and practices
• Working experience with computer skills and MS Office Suite including Outlook, Word, and Excel
• Experience multi-tasking to include compiling, assimilating, and organizing both printed and electronic information
• Working experience in reviewing and processing information to assess compliance and to determine conclusions and actions based on applicable laws, rules, and regulations
• Working experience with receiving and accurately processing all types of monetary funds

Responsibilities

• Reviewing and interpreting customer case files
• Preparing appropriate correspondence
• Entering civil penalties and restoration fees when an insurance lapse occurs
• Providing assistance to North Carolina citizens regarding complex registration and insurance-related case files
• Researching and responding to customer inquiries
• Reviewing fees associated with license plate renewals
• Opening and closing cash drawers
• Accurately balancing cash receipts at the end of each workday
• Processing required forms
• Approving refunds
• Posting checks to insurance files on a daily basis
• Performing insurance verifications
• Responding to inquiries from License Plate Agency (LPA) representatives through email and faxed documentation
• Using mainframe applications, including STARS, LITES, and SADLS, to research, process, and maintain customer and insurance-related records

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED