Program Coordinator, Family Support - NICU - FT Days (7am-3:30pm)

Hackensack Meridian Health•Hackensack, NJ

About The Position

The Program Coordinator, Family Support coordinates family-centered educational and social activities for NICU staff and families to support families and improve the patient and family experience. The role helps ensure the hospital site meets program metrics, maintains the visibility and identity of the March of Dimes NICU Family Support program, and develops relationships between March of Dimes and the hospital partner. The coordinator provides information, support, and direct services to families; manages parent education and social activities; recruits and oversees volunteers; and coordinates staff professional development focused on family-centered care. The position also serves as a liaison between March of Dimes and the hospital site, develops an annual Patient Experience Project with NICU leadership, and maintains program records and impact reports.

Requirements

Bachelor's degree.
Two to four years of experience required; one to three years of work experience in a related field or experience as a NICU parent.
Strong program development and volunteer management experience.
Basic knowledge of emotional and medical issues inherent in a NICU hospitalization.
Strong written and verbal communication skills.
Experience working with Microsoft Office.
Ability to manage multiple tasks and collaborate with families, disciplines, medical personnel, and organizations in an intensive care setting.
Dynamic, energetic, and compassionate approach.

Nice To Haves

Master's degree, or equivalent work experience, in Social Work, Education, Public Health, or a related field.
Nursing experience.

Responsibilities

Coordinate development, implementation, and evaluation of family-centered educational and social activities for NICU staff and families.
Ensure the site meets program metrics and maintain the March of Dimes NICU Family Support identity and visibility.
Recruit and manage volunteers and assist with local March of Dimes market and hospital relationships.
Provide information, support, and direct services to families by coordinating Core Curriculum parent education hours and customized social activities.
Recruit, onboard, train, and manage volunteers, including the family staff advisory committee and social activity volunteers.
Ensure compliance with March of Dimes and hospital protocols and policies.
Coordinate an annual NICU staff professional development opportunity promoting family-centered care and participate in March of Dimes and hospital partner education offerings.
Serve as a liaison between March of Dimes and the NICU Family Support hospital site partner to maintain or deepen the partnership.
Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
Maintain accurate records of program activities, including records required by the national office, and provide program impact reporting as directed.