Program Coordinator, Event Ticketing and Western Card Office

Internal•Bellingham, WA

8d•Onsite

About The Position

The Program Coordinator reports to the Associate Director of the Transportation Services. The primary duties of the Coordinator are to oversee the daily business operations for the Western Card Office and Box Office. This position provides exceptional customer service to patrons and event sponsors, supervises and supports front line staff members for the Western Card Office and Box Office, and is the back up to other positions in the unit. The Program Coordinator supports university wide initiatives pertaining to Western’s Card Office and Box Office by working with Western departments as well as visiting members of the public. The Program Coordinator is responsible for managing systems and permissions, hiring, training, and scheduling staff members, reconciling daily Box Office activity, preparing event settlements, and oversees Card Office orders and billing. The Program Coordinator possesses comprehensive knowledge of specific policies and procedures regarding cash handling, Payment Card Industry compliance, and safeguarding personal information.

Requirements

Minimum 2 years customer service experience working in a fast-paced service environment
Ability to regularly work nights and weekends
Experience as shift leader and demonstrated ability to quickly make decisions under pressure
Attentive to detail and able to synthesize complex processes
Excellent written and verbal communication skills
Cash handling and reconciliation experience
Demonstrated proficiency in Microsoft Office Suite

Nice To Haves

Bachelor’s degree
Proficiency with Banner
Proficiency with Instant ID, badge and nametag design, order processing
Proficiency with Tickets.com ProVenue software
Valid driver’s license
Experience troubleshooting with hardware and software issues

Responsibilities

Oversee the daily business operations for the Western Card Office and Box Office.
Provide exceptional customer service to patrons and event sponsors.
Supervise and support front line staff members for the Western Card Office and Box Office.
Act as a backup to other positions in the unit.
Support university wide initiatives pertaining to Western’s Card Office and Box Office by working with Western departments as well as visiting members of the public.
Manage systems and permissions.
Hire, train, and schedule staff members.
Reconcile daily Box Office activity.
Prepare event settlements.
Oversee Card Office orders and billing.
Possess comprehensive knowledge of specific policies and procedures regarding cash handling, Payment Card Industry compliance, and safeguarding personal information.