Program Coordinator 2 (Communications Manager) (02-6516)

State of Alaska • Anchorage or Juneau, AK

9h • Hybrid

About The Position

This position is open to Alaska Residents only. Join our team and lead strategic communications & organizational change for OIT! Core Responsibilities include leading key communications campaigns that support OIT’s highest-priority change initiatives, designing and implementing consistent communication strategies that blend clear, timely OIT messaging with meaningful “voice of the customer” feedback, promoting organization-wide adoption of communication strategies that improve customer understanding and enhance the value of OIT services, producing communication and promotional materials connecting OIT innovation, service delivery, and change management, and ensuring the right communication channels are used for each audience to gather feedback and influence perceptions of OIT’s value. Change Management & Strategic Initiatives involve coordinating high-impact, enterprise-wide transition efforts, including staff centralization and OIT organizational structure changes, creating, maintaining, and executing OIT transition change management plans aligned with leadership priorities, and facilitating collaboration and communication between OIT sections and agency customer communities. Stakeholder Communication & Engagement includes designing, deploying, and analyzing surveys to measure internal culture and external customer perspectives, developing clear, targeted messaging for diverse stakeholders using multiple communication platforms, preparing executive-level, legislative, and public briefings on OIT initiatives and progress, and managing content and messaging for OIT’s internal and external websites. Bridging Technical & Non-Technical Audiences involves developing accessible service inventories, documentation, and communication materials that explain OIT services, features, costs, access methods, and performance metrics, translating complex IT concepts into actionable information for non-technical audiences, and supporting training and workforce development by creating onboarding materials and working with subject-matter experts. Representation & Leadership Support includes representing OIT leadership at legislative hearings, agency meetings, conferences, and public events, responding to inquiries regarding policy matters, program operations, and service quality, and taking on additional strategic projects and assignments as directed by OIT leadership.

Requirements

• Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture.
• Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
• Knowledge of the principles, methods, tools, and techniques to develop or apply technology using text, audio, graphics, or other media.
• Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
• Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Training from an accredited college or university in any field and/or progressively responsible professional experience developing, planning, coordinating, and implementing a program, project, business, organization, or major components of a program, including having administrative authority over the program/project funding, staff, and/or overall operations.

Nice To Haves

• Security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

Responsibilities

• Lead key communications campaigns that support OIT’s highest-priority change initiatives.
• Design, implement, and execute consistent communication strategies that blend clear, timely OIT messaging with meaningful “voice of the customer” feedback.
• Promote organization-wide adoption of communication strategies that improve customer understanding and enhance the value of OIT services.
• Produce communication and promotional materials connecting OIT innovation, service delivery, and change management.
• Ensure the right communication channels are used for each audience to gather feedback and influence perceptions of OIT’s value.
• Coordinate high-impact, enterprise-wide transition efforts, including staff centralization and OIT organizational structure changes.
• Create, maintain, and execute OIT transition change management plans aligned with leadership priorities.
• Facilitate collaboration and communication between OIT sections and agency customer communities.
• Design, deploy, and analyze surveys to measure internal culture and external customer perspectives.
• Develop clear, targeted messaging for diverse stakeholders using multiple communication platforms.
• Prepare executive-level, legislative, and public briefings on OIT initiatives and progress.
• Manage content and messaging for OIT’s internal and external websites.
• Develop accessible service inventories, documentation, and communication materials that explain OIT services, features, costs, access methods, and performance metrics.
• Translate complex IT concepts into actionable information for non-technical audiences.
• Support training and workforce development by creating onboarding materials and working with subject-matter experts.
• Represent OIT leadership at legislative hearings, agency meetings, conferences, and public events.
• Respond to inquiries regarding policy matters, program operations, and service quality.
• Take on additional strategic projects and assignments as directed by OIT leadership.

Benefits

• retirement plans (with employer contributions)
• health insurance for medical/dental/vision (with employer contributions)
• group-based insurance benefits such as term life, short/long-term disability, pet insurance
• flexibility and value work/ life balance
• hybrid telework schedule will an option once initial training is complete and conditions are met
• flex time arrangement, which allows you to earn additional leave time during heavy workload times
• schedule adjustments for special situations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed