Program & Consumer Support Specialist II

JSSA•Rockville, MD

About The Position

JSSA is a health and social wellness organization that provides expert caring to its neighbors regardless of race, religion, ethnicity, or their ability to pay. They serve a multicultural community, and their diverse staff provides high quality care that focuses on the whole person. JSSA prides itself on its mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. JSSA has an immediate opening for a Program and Consumer Support Specialist that will support two programs in their Mental Health Services department. This position is responsible for providing day-to-day administrative and business services which support the operations of a particular program and/or service. The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, JSSA serves people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through a wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. They are a growing Agency and strive to be an Employer of Choice, offering a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development.

Requirements

Bachelor’s degree in a related field or 2-3 years in a similar position
Outstanding written and oral communication skills; detail-oriented
Experience with an electronic health record system
Advanced level knowledge with MS Office (in particular, Outlook, Excel and Word), and aptitude to master other computer programs and reporting systems easily
Commitment to working in a fast-paced environment with an emphasis on collaboration with colleagues and clients

Responsibilities

Utilize an electronic health record to accept and record payment; manage and schedule appointments; provide administrative demographic screening for individuals seeking services
Maintain compliance with federal, state and contract requirements
Ensure effective and efficient engagement of individuals receiving services
Engage new providers into the network and complete the contracting process
Manage and prepare data to utilize in program reports
Provide operational support in accordance with demand of program and/or service model