Consumer Support Specialist
About The Position
The Customer Service Specialist will fulfill our customers’ (particularly homeowners’) needs with valued information to ensure customer satisfaction. Bradford White is a full-line manufacturer of residential, commercial, and industrial water heating, space heating, combination heating, and storage products. Our corporate headquarters is located in Ambler, PA, and we have manufacturing facilities in Middleville and Niles, MI; Monticello, MN; Uxbridge, MA; Rochester, NH; and Princeton and Madison, WI. Our business unit, FloLogic's, assembly operation is in Morrisville, NC and our Canadian headquarters, distribution center and training facilities are located in Halton Hills, Ontario, Canada. Throughout a proud legacy dating back to 1881, Bradford White Corporation has built a reputation for manufacturing high-quality, high-performance, technologically advanced, and energy-efficient products for the global market. While many companies have shifted production overseas, we remain committed to investing in American manufacturing and craftsmanship. Our company was founded on the pillar of supporting the professionals who install and service our products every day. That’s why our water heaters are available exclusively through the wholesale distribution channel and are designed for professional installation only. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and we are a proud five-time recipient of the EnergyStar Partner of the Year Sustained Excellence Award. We are committed to meeting the evolving needs of our customers by continuing to design, engineer and manufacture products that are Built to be the Best®. To learn more about Bradford White’s rich history, click here: Timeline - Bradford White Corporation [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bradfordwhitecorporation.com%2Ftimeline%2F&data=05%7C02%7CKBradley%40bradfordwhite.com%7Ce2d33aff9bb24b9298c008de9568c957%7C556a025b8ca9483a908191ebfaa3c26d%7C0%7C0%7C639112474450874577%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HRU%2FlYHSxldtgfwHEA7pBG6S43lEb608K%2Bv2PgEYQOY%3D&reserved=0]
Requirements
- Excellent written and verbal communication skills
- Excellent customer service skills
- Strong organizational and time management skills
- Independent work ethic
- Willingness to learn
- Proficiency with Microsoft Outlook, Word, Excel & PowerPoint
Responsibilities
- Answer homeowner phone calls/emails and assist them in problem solving
- Work closely with other departments (Shipping, Product, Warranty, Tech Support) to ensure customers’ needs are being taken care of
- Escalate customer issues to corresponding departments when necessary
- Navigate Bradford White website to answer customer questions in a timely manner
- Prep and enter customer orders as needed, in backup role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
