Business Banking & Consumer Support Specialist I

M&T Bank•Getzville, NY

1d•$18 - $28

About The Position

Overview: Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. Primary Responsibilities: Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). Prepare/mail letters to attorney/trustee, customers, vendors or other third parties. Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status. Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. Prepare Proof of Claims (POC’s) for submission, including supporting documentation. Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee. Prepare attorney referrals and assign to designated attorney. Assigns matter number to case in preparation for billing/payment. Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. Prepare, send and track claim forms. Perform skip tracing. Prepare ticket work to allocate funds received, to ensure payment of expenses. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.

Requirements

High School diploma/GED plus 1 year related experience
Proficient PC skills including word processing, spreadsheet and email software

Nice To Haves

Associate’s degree
Knowledge of M&T Bank systems

Responsibilities

Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements)
Receive and verify accuracy of documents (e.g., titles)
Prepare/mail letters to attorney/trustee, customers, vendors or other third parties
Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status
Prepare Reaffirmation Agreements with supporting documents and mail to attorneys
Prepare Proof of Claims (POC’s) for submission, including supporting documentation
Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee
Prepare attorney referrals and assign to designated attorney
Assigns matter number to case in preparation for billing/payment
Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts
Prepare, send and track claim forms
Perform skip tracing
Prepare ticket work to allocate funds received, to ensure payment of expenses
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Benefits

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

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